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Q1. In which component would you identify and solve recurring incidents by analyzing incident trends 

to identify patterns and systemic conditions? 

A. problem management B. 

operation assessment C. 

system acceptance test D. 

operations design 

Answer: A 

Q2. Which activity is a part of the operations assessment service component in the optimize phase? 

B. account qualification 

C. detailed design development 

D. high-level design development 

Answer: D 

Q3. Which service component is part of the implement phase and includes the development of a class schedule, training schedule, communications plan, and course outlines, as well as the monitoring of enrollment? 

A. operations setup 

B. staff training 

C. select management tools and products 

D. change management 

Answer: B 

Q4. Answer: C 

Answer:

Q5. Which two of these activities comprise the problem management service component in the operat phase? (choose two.) 

A. send a replacement module 

B. schedule a maintenance window 

C. manage the problem 

D. identify the problem 

E. confirm roles and responsibilities 

Answer: C,D 

Q6. In which service component of the design phase would you provide a comprehensive, implementation-ready design for the customer's solution? 

A. implementation plan 

B. high level design 

C. detailed design development 

D. staging plan 

Answer: C 

Q7. During which service component would you provide ongoing management processes to protect the confidentiality, integrity, and availability of the information on the network? 

A. security administration 

B. security incident report 

C. incident management 

D. security architecture assessment 

Answer: A 

Q8. Which activity is part of the operations plan development service component in the design phase? 

A. present a staging plan 

B. develop training requirements for each job role 

C. develop a plan to implement operations 

D. confirm project roles and responsibilities 

Answer: C