How Many Questions Of Education-Cloud-Consultant Exams

NEW QUESTION 1
A university is working with a consultant to install and configure the Education Data Architecture (EDA). The university uses the Default Account Model. The university wants accounts to include the first and last name of each contact at the time the contact is created.
Which action should the consultant take in EDA Settings to meet this requirement?

• A. Select the Run Backfill button.
• B. Edit Administrative Account Name Format.
• C. Set the Account Model to Household.

Answer: B

Explanation:
The Default Account Model in EDA creates one account for each contact and names it after the contact??s full name. However, if the contact??s name changes, the account name does not update automatically. To meet the requirement of including the first and last name of each contact at the time the contact is created, the consultant should edit the Administrative Account Name Format in EDA Settings. This allows the consultant to define a custom formula for naming accounts based on contact fields. For example, the formula could be FirstName & " " & LastName. References: [Salesforce Education Cloud Academy: Consultant Fundamentals], [EDA Account Naming]

NEW QUESTION 2
An institution's Office of Career Services wants a solution that allows students to schedule appointments with any available .......... directly from a portal.
Which feature should the consultant recommend to meet the requirement?

• A. Email to Case
• B. Success Teams
• C. Advising Pools
• D. Early Alerts

Answer: C

Explanation:
Advising Pools is a feature that allows students to schedule appointments with any available advisor directly from a portal. Advising Pools enables advisors to set their availability and preferences, and students to see which advisors match their needs and book appointments accordingly. Email to Case, Success Teams, and Early Alerts are not features that allow students to schedule appointments with advisors from a portal. References:
✑ https://help.salesforce.com/s/articleView?id=sf.eda_advising_pools.htm&type=5
✑ https://www.salesforce.org/blog/advising-pools-for-higher-ed/

NEW QUESTION 3
A customer wants to learn more about Salesforce.org solutions built by the community. What are two resources a consultant can recommend?
Choose 2 answers.

• A. Product Documentation: Is a Pro Bono Project the Right Fit
• B. Power of Us Hub Group: CumulusCI (CCI)
• C. Product Documentation: Get Started with Open Source Commons
• D. Power of Us Hub Group: Open Source Commons & Community Sprints

Answer: BD

Explanation:
The Power of Us Hub Group: CumulusCI (CCI) and the Power of Us Hub Group: Open Source Commons & Community Sprints are two resources that the consultant can recommend to learn more about Salesforce.org solutions built by the community. CumulusCI is a tool that helps developers build, test, and deploy Salesforce.org solutions using a standardized process. Open Source Commons & Community Sprints are events where community members collaborate on building and improving Salesforce.org solutions. Product Documentation: Is a Pro Bono Project the Right Fit and Product Documentation: Get Started with Open Source Commons are not resources that teach about Salesforce.org solutions built by the community, but rather resources that help customers decide whether to apply for a pro bono project or join the Open Source Commons program. References:
✑ https://powerofus.force.com/s/group/0F980000000CjQOCA0/cumulusci-cci
✑ https://powerofus.force.com/s/group/0F980000000CjQSCA0/open-source- commons-community-sprints

NEW QUESTION 4
A high school recently implemented the K-12 Architecture Kit and wants to track student absences from class and midyear grades.
Which two objects should the consultant use to address these requirements? Choose 2 answers.

• A. Behavior Involvement
• B. Program Enrollment
• C. Term Grade
• D. Attendance Event

Answer: CD

Explanation:
Term Grade and Attendance Event are two objects that the consultant should use to address the requirements of tracking student absences from class and midyear grades. Term Grade is an object that stores the grades that a student receives for a course offering in a specific term. Attendance Event is an object that stores information about a student??s attendance or absence for a course offering or a course connection. Behavior Involvement and Program Enrollment are not objects that can track student absences from class and midyear grades. References:
✑ https://powerofus.force.com/s/article/K12-Architecture-Kit-Data-Dictionary
✑ https://powerofus.force.com/s/article/K12-Architecture-Kit-Term-Grades
✑ https://powerofus.force.com/s/article/K12-Architecture-Kit-Attendance

NEW QUESTION 5
The IT department at a university has asked its consultant to build a Salesforce integration strategy.
Which integration consideration should the consultant outline?

• A. Data element
• B. Salesforce license type
• C. Sandbox environment

Answer: A

Explanation:
The consultant should outline data element as an integration consideration when building a Salesforce integration strategy for the IT department at a university. Data element is an integration consideration that refers to the type, format, quality, or volume of data that will be exchanged between systems. The consultant should outline data element as an integration consideration when building a Salesforce integration strategy for the IT department at a university by identifying what data needs to be integrated, how it will be transformed or mapped, how it will be validated or cleansed, or how it will be stored or archived. Salesforce license type, sandbox environment, or security model are not integration considerations that the consultant should outline when building a Salesforce integration strategy for the IT department at a university. References:
✑ https://trailhead.salesforce.com/en/content/learn/modules/api_basics/api_basics_data
✑ https://www.salesforce.org/wp- content/uploads/2019/03/Education_Cloud_COE_Guide.pdf

NEW QUESTION 6
A university has a Study Abroad office that is required to collect student documentation such as visa, passport, vaccinations, and other information. The university is using a spreadsheet to manage this information, and wants to track it in Salesforce.
Which EDA object should a consultant use to meet this requirement?

• A. Program Plan
• B. Success Team
• C. Attribute
• D. Affiliation

Answer: C

Explanation:
Attribute is an EDA object that the consultant should use to meet the requirement of tracking student documentation such as visa, passport, vaccinations, and other information. Attribute is an object that stores additional information about a student or an applicant that is not captured by other EDA objects. Attribute can be used to track various types of information, such as test scores, languages, hobbies, certifications, and documents. Program Plan, Success Team, and Affiliation are not EDA objects that can store student documentation. References:
✑ https://powerofus.force.com/s/article/EDA-Attributes
✑ https://powerofus.force.com/s/article/EDA-Data-Dictionary

NEW QUESTION 7
A university has hired a consultant to advise on its technology and data strategy. Which tool should the consultant leverage?

• A. Data Maturity Model
• B. Program Management Module
• C. Insights Platform Data Integrity

Answer: A

Explanation:
The consultant should leverage the Data Maturity Model as a tool to advise on the university??s technology and data strategy. The Data Maturity Model is a tool that helps organizations assess their current state of data management and identify areas for improvement and growth. The Data Maturity Model consists of five levels: Ad Hoc, Reactive, Proactive, Managed, and Optimized. The consultant can leverage the Data Maturity Model to advise on the university??s technology and data strategy by using features such as surveys, benchmarks, or best practices. Program Management Module, Insights Platform Data Integrity, or Salesforce Advisor Link are not tools that the consultant can leverage to advise on the university??s technology and data strategy. References:
✑ https://www.salesforce.org/wp-content/uploads/2019/03/Education_Cloud_COE_Guide.pdf
✑ https://www.salesforce.org/wp-content/uploads/2019/03/Data-Maturity-Model.pdf

NEW QUESTION 8
Recruiters want to visualize the number of prospective students at various stages in the recruitment process.
Which report chart should the consultant implement?

• A. Application Tabular report
• B. Education History dashboard
• C. Program Enrollment dashboard
• D. Opportunity Funnel report

Answer: D

Explanation:
Opportunity Funnel report is a report chart that the consultant can implement to help recruiters visualize the number of prospective students at various stages in the recruitment process. Opportunity Funnel report is a type of report that shows the distribution of Opportunities by stage, amount, or probability. Opportunity Funnel report can be used to track the progress and performance of the recruitment pipeline, and identify bottlenecks or opportunities for improvement. Application Tabular report, Education History
dashboard, and Program Enrollment dashboard are not report charts that can help recruiters visualize the number of prospective students at various stages in the recruitment process. References:
✑ https://help.salesforce.com/s/articleView?id=sf.reports_charts_funnel.htm&type=5
✑ https://trailhead.salesforce.com/en/content/learn/modules/reports_dashboards/reports_dashboards_funnel

NEW QUESTION 9
The director of graduate recruitment is interested in Education Cloud. Recruitment staff need to access Opportunity and Campaign Member information about students. The IT director is concerned about costs and suggests using other license types for full-time recruitment users.
What should the consultant discuss with the client?

• A. The business use case requires a Salesforce Platform license.
• B. The business use case requires a full Salesforce license.
• C. Education Cloud requires a Customer Community license.

Answer: B

Explanation:
✑ Understanding Licensing Requirements:
✑ Business Use Case for Full Salesforce License:
✑ Cost Considerations:
✑ Implementation Steps: References:
✑ Salesforce Licensing Guide: Salesforce Licenses

NEW QUESTION 10
A university is interested in the Student Success Hub Tableau Accelerator. Which object should the consultant ensure there is data?

• A. Availability Topic
• B. Appointment attendee
• C. Behavior Incident

Answer: B

Explanation:
The consultant should ensure that there is data in the Appointment attendee object for the Student Success Hub Tableau Accelerator, because it tracks the attendance and outcomes of appointments between students and advisors. The Availability Topic object defines the topics that advisors can offer appointments for, but it does not track appointment data. The Behavior Incident object tracks the incidents and interventions related to student behavior, not appointments. References:
✑ https://help.salesforce.com/s/articleView?id=sf.ssh_tableau_accelerator.htm&type=5
✑ https://help.salesforce.com/s/articleView?id=sf.ssh_appointment_attendee.htm&ty pe=5
✑ https://help.salesforce.com/s/articleView?id=sf.ssh_availability_topic.htm&type=5
✑ https://help.salesforce.com/s/articleView?id=sf.ssh_behavior_incident.htm&type=5

NEW QUESTION 11
A CRM committee for a university has asked a consultant about the major release cadence of Salesforce.org and Salesforce.com platform enhancements.
When are Salesforce.org releases?

• A. Approximately two weeks after Salesforce.com releases
• B. Approximately one month before Salesforce.com releases
• C. Approximately two weeks before Salesforce.com releases
• D. Approximately one month after Safesforce.com releases

Answer: A

Explanation:
Salesforce.org releases are approximately two weeks after Salesforce.com releases. This means that Salesforce.org customers can benefit from both platform enhancements and industry-specific solutions in a timely manner. The other options are incorrect because they do not reflect the actual release cadence of Salesforce.org. References:
✑ https://powerofus.force.com/s/article/SFDO-Release-Schedule
✑ https://www.salesforce.org/blog/salesforce-org-release-schedule/

NEW QUESTION 12
The Financial Aid department of a college uses Student Success Hub. Students need the ability to schedule an appointment with any financial aid advisor.
Which object should the consultant configure in Student Success Hub to meet this requirement?

• A. Advising Pools
• B. Public Groups
• C. EDA Relationships

Answer: A

Explanation:
The consultant should configure the Advising Pools object in Student Success Hub to meet the requirement of allowing students to schedule an appointment with any financial aid advisor for the Financial Aid department that uses Student Success Hub. The Advising Pools object is an object in Student Success Hub that allows users to create groups of advisors who share a common availability, location, or service. The Advising Pools object can help the Financial Aid department meet the requirement of allowing students to schedule an appointment with any financial aid advisor by creating an Advising Pool record for financial aid advisors and associating it with a Service record for financial aid advising. The consultant can also configure other settings such as availability, location, or capacity for the Advising Pool record. Public Groups, EDA Relationships, or Program Plans are not objects that the consultant should configure in Student Success Hub to meet the requirement of allowing students to schedule an appointment with any financial aid advisor for the Financial Aid department that uses Student Success Hub. References:
✑ https://www.salesforce.org/products/student-success-hub/overview/
✑ https://powerofus.force.com/s/article/SSHub-Advising-Pools

NEW QUESTION 13
A college is using Salesforce to support its recruitment and admissions processes. The college will need to have an online application form, automated bot service, and online application management.
Which two solutions should the consultant recommend? Choose 2 answers

• A. Third-party form builder app
• B. Digital Engagement
• C. Interaction Studio
• D. Admissions Connect

Answer: AD

Explanation:
A third-party form builder app and Admissions Connect are two solutions that the consultant can recommend to meet the requirement of having an online application form, automated bot service, and online application management. A third-party form builder app is an application that provides additional features and solutions for Salesforce. There are many third-party form builder apps on the AppExchange that offer online form creation and submission capabilities, such as web forms, surveys, or quizzes, and capturing data from them in Salesforce. The consultant can help the college choose an app that meets their needs and budget. Admissions Connect is a solution that extends EDA to meet the needs of higher education admissions and enrollment. Admissions Connect provides features such as automated bot service, online application management, application review, and decision delivery. Digital Engagement and Interaction Studio are not solutions that can meet the requirement of having an online application form, automated bot service, and online application management. References:
✑ https://appexchange.salesforce.com/appxStore?type=App&keyword=form%20builder
✑ https://www.salesforce.org/products/admissions-connect/overview/
✑ https://trailhead.salesforce.com/en/content/learn/modules/admissions-connect- basics

NEW QUESTION 14
A university's marketing department works on email campaigns for advancement. It wants to measure campaign effectiveness, return on investment, and Opportunity conversion using standard Salesforce functionality.
What should the consultant recommend to meet this requirement?

• A. Campaign influence
• B. Campaign member
• C. Parent campaigns
• D. Campaign hierarchy

Answer: A

Explanation:
Campaign influence is a feature that the consultant can recommend to measure campaign effectiveness, return on investment, and Opportunity conversion using standard Salesforce functionality. Campaign influence allows the marketing department to track how multiple campaigns have influenced an Opportunity, and assign a percentage of credit to each campaign. Campaign influence also provides reports and dashboards that show the impact of campaigns on revenue and pipeline. Campaign member, parent campaigns, and campaign hierarchy are not features that can measure campaign effectiveness, return on investment, and Opportunity conversion. References:
✑ https://help.salesforce.com/s/articleView?id=sf.campaigns_influence.htm&type=5
✑ https://trailhead.salesforce.com/en/content/learn/modules/campaign- basics/campaign-basics-influence

NEW QUESTION 15
Which metric should the consultant recommend to determine whether the Implementation project is successful?

• A. Volume of emails to the office
• B. Percentage of staff logins each month
• C. Number of student phone inquiries

Answer: B

Explanation:
✑ Measuring Implementation Success:
✑ Why Percentage of Staff Logins:
✑ How to Track:
✑ Steps to Implement:
References:
✑ Salesforce Documentation: User Login History
✑ Salesforce Help: Creating Reports and Dashboards

NEW QUESTION 16
Alumni Relations is using Salesforce with the Education Data Architecture (EDA). The department is holding an event that features a faculty member as the guest speaker. The events manager wants a report of all alumni who took a course from that faculty member. How should the consultant create this report?

• A. Create a custom Report Type with Courses, Course Offerings, and Course Connections.
• B. Use the Course Connections with Contact's Academic Program Report Type.
• C. Add a Course Connections cross filter to the Program Enrollments with Contact report.

Answer: A

Explanation:
The consultant should create a custom Report Type with Courses, Course Offerings, and Course Connections to create a report of all alumni who took a course from that faculty member for the Alumni Relations office that is using Salesforce with EDA. A custom Report Type is a type of report that shows information about one or more objects and their fields, filters, and relationships. A custom Report Type with Courses, Course Offerings, and Course Connections can help the Alumni Relations office create a report of all alumni who took a course from that faculty member by showing the relationship between the Contact object and the Course object through the Course Offering object and the Course Connection object. The consultant can add fields and filters to the custom Report Type to show only the alumni who took a course from that faculty member. Using the Course Connections with Contact??s Academic Program Report Type, adding a Course Connections cross filter to the Program Enrollments with Contact report, or creating a custom Report Type with Contacts, Accounts, and Affiliations are not ways to create a report of all alumni who took a course from that faculty member for the Alumni Relations office that is using Salesforce with EDA. References:
✑ https://help.salesforce.com/s/articleView?id=sf.reports_builder_create_report_type.htm&type=5
✑ https://powerofus.force.com/s/article/EDA-Course-Connections

NEW QUESTION 17
University Investment Services (UIS) is an internal department that manages the university endowment through financial investments. It operates independently of the university and only works with investment companies and financial institutions. UIS is interested in a CRM that will track investment companies, its company Contacts. Leads, Opportunities, and Activities.
Which solution should the consultant recommend?

• A. Sales Cloud
• B. Education Data Architecture
• C. Financial Services Cloud

Answer: C

Explanation:
Financial Services Cloud is a Salesforce solution that is designed for the financial services industry, including wealth and asset management, banking, and insurance1. Financial Services Cloud provides features and functionality that are tailored to the needs of UIS, such as:
✑ Tracking investment companies and their contacts as financial accounts and account members2.
✑ Managing leads, opportunities, and activities with standard Salesforce objects and tools3.
✑ Leveraging Einstein AI to surface insights and recommendations for investment opportunities4.
✑ Integrating with core financial systems and data sources using prebuilt connectors and accelerators5.
Sales Cloud is a general-purpose CRM solution that does not have the specific features
and functionality for the financial services industry6. Education Data Architecture (EDA) is a Salesforce solution that is designed for the education sector, including K-12 and higher education institutions7. EDA does not have the specific features and functionality for the financial services industry either.
References:
✑ 1: Financial Services Cloud Overview - Salesforce8
✑ 2: Financial Services Cloud Data Model - Salesforce
✑ 3: Financial Services Cloud User Guide - Salesforce
✑ 4: Einstein for Financial Services Cloud - Salesforce
✑ 5: Financial Services Cloud Integration Guide - Salesforce
✑ 6: Sales Cloud Overview - Salesforce
✑ 7: Education Data Architecture Overview - Salesforce

NEW QUESTION 18
A college plans to implement Student Success Hub and wants to configure Pathways to support students in their academic journey.
What should be considered when implementing Pathways?

• A. There is a limit to the number of Plan Requirement records.
• B. Pathways uses Program Plan and Plan Requirement records.
• C. There are only two levels of Program Plan requirements in Pathways.

Answer: B

Explanation:
The college should consider that Pathways uses Program Plan and Plan Requirement records when implementing Pathways to support students in their academic journey. Pathways is a feature in Student Success Hub that allows users to create and manage personalized learning plans for students based on their goals and interests. Pathways uses Program Plan and Plan Requirement records to define the structure and requirements of a learning plan, such as courses, credits, or milestones. The college should consider that Pathways uses Program Plan and Plan Requirement records when
implementing Pathways to support students in their academic journey by configuring and customizing these records to match their academic programs and policies. There is a limit to the number of Plan Requirement records or there are only two levels of Program Plan requirements in Pathways are not things that the college should consider when implementing Pathways to support students in their academic journey. References:
✑ https://www.salesforce.org/products/student-success-hub/overview/
✑ https://powerofus.force.com/s/article/SSHub-Pathways

NEW QUESTION 19
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