The Leading Guide To CIS-ITSM Dumps

NEW QUESTION 1
What is an example of a good use case for an Order Guide?

• A. Order a set of Dishes
• B. Order a Custom Automobile
• C. Order a Technical Consultation
• D. Order a Couch
• E. Order a case of Laundry Soap

Answer: A

NEW QUESTION 2
What process is responsible for defining and managing the lifecycle of all catalog items, by producing and maintaining the services in the catalog and ensuring that a central, accurate, and consistent source of data is provided?

• A. Service portfolio management
• B. Catalog item management
• C. Service mapping
• D. Service catalog management

Answer: D

NEW QUESTION 3
Released in Quebec, what tool enables the creation of templates for Catalog Items?

• A. Template Builder
• B. Template Management
• C. Catalog Wizard
• D. Catalog Builder
• E. Catalog Template Library

Answer: D

NEW QUESTION 4
Your customer has a catalog item for Request VPN. They would like to adjust the cart layout for only the VPN item, so the Quantity field is not displayed. How would you meet this requirement?

• A. On the Cart Layout, Columns tab, unselect Quantity column
• B. On the Catalog Item, Columns tab, unselect Quantity column
• C. On the Catalog Item, Advanced View, unselect Use cart layout, select No quantity Most Voted
• D. On the Catalog, Advanced View, unselect Use cart layout, select No quantity
• E. On the Catalog Item, Cart Layout Related List, set the Quantity record to Inactive

Answer: C

NEW QUESTION 5
What would you use to define a common grouping of configuration items such as all web servers in Miami?

• A. CI class
• B. Dependent group
• C. CSDM component group
• D. Dynamic CI group

Answer: D

NEW QUESTION 6
Category and Subcategory values can be set manually on the Incident form. What are disadvantages of this approach? (Choose two.)

• A. Too many options may confuse users and increase mis-categorization
• B. Choices have no additional metadata to drive process
• C. It is difficult to implement
• D. It is not part of the baseline instance

Answer: AB

NEW QUESTION 7
Incidents can be created and managed in the workspace using Ul layouts that are tailored to different personas, processes. and interfaces Examples include:
• Default
• Major incidents
• Self Service
• Mobile
What are these Ul layouts called in the Now Platform?

• A. Forms
• B. Form Designs
• C. Form Layouts
• D. Views
• E. Workspaces

Answer: D

NEW QUESTION 8
Where are the timeframe conditions for sending an SLA breach warning notification defined?

• A. SLA definition record
• B. Default SLA flow
• C. SLA Properties application
• D. SLA trigger conditions

Answer: B

NEW QUESTION 9
What are the components of a Flow Action?

• A. Inputs, Processes, Subprocesses, and Outputs
• B. Processes, Subprocess and Action Steps
• C. Inputs, Action Steps and Outputs
• D. Indexes, Processes and Outputs

Answer: C

NEW QUESTION 10
Where can a change manager define the interval frequency for unauthorized change detection?

• A. The ci.change.unplanned business rule
• B. Event Processing Properties module
• C. Unauthorized Change Properties module
• D. Unauthorized change flow

Answer: C

NEW QUESTION 11
When building out a service catalog categorizing items helps users navigate and search in the catalog. Which roles would allow you to create and maintain categories?
Choose 3 answers

• A. catalog_manager
• B. itil_admin
• C. catalog_builder_editor
• D. catalog_editor
• E. catalog_admin

Answer: ADE

NEW QUESTION 12
Which role would give you access to the CI Class Manager?

• A. ecmdb_admin Most Voted
• B. ecmdb
• C. class_manager
• D. sn_class_manager

Answer: A

NEW QUESTION 13
A new Problem Coordinator accidentally created several problem investigations that need to be deleted.
What role is required to delete a problem record?

• A. problem_admin
• B. problem_coordinator
• C. so_problem_delete
• D. RH_manager
• E. problem_manager

Answer: A

NEW QUESTION 14
Which of the following cannot be defined or set through a Catalog UI Policy?

• A. Apply a requirement to all form views
• B. Setting a variable to mandatory
• C. Reverse UI Policy if conditions are false
• D. Setting a variable to read-only

Answer: A

NEW QUESTION 15
What functionality can be used to define the sequence of activities that should be taken to complete catalog items?
Choose 2 answers

• A. Workflow
• B. Activity Map
• C. Flow
• D. State Transitions

Answer: AC

NEW QUESTION 16
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