Renew Salesforce Certified Education Cloud Consultant Exam Education-Cloud-Consultant Testing Bible

NEW QUESTION 1
A customer wants to install the Education Data Architecture (EDA) into their existing Salesforce org.
How should the consultant prepare for implementation?

• A. Choose a middleware tool to integrate EDA.
• B. Build applicable API customizations.
• C. Export all existing Salesforce data.
• D. Map Salesforce custom objects to EDA objects.

Answer: D

Explanation:
The consultant should map Salesforce custom objects to EDA objects to prepare for installing EDA into an existing Salesforce org. This means identifying which custom objects in the existing org have similar or equivalent functionality as EDA objects, and mapping their fields and relationships accordingly. This will help the consultant determine which custom objects can be replaced by EDA objects, which custom objects need to be integrated with EDA objects, and which custom objects need to be retained as they are. Choosing a middleware tool to integrate EDA, building applicable API customizations, and exporting all existing Salesforce data are not tasks that the consultant should do to prepare for installing EDA. References:
✑ https://powerofus.force.com/s/article/EDA-Migrate
✑ https://www.salesforce.org/wp- content/uploads/2019/03/Education_Cloud_Migration_Guide.pdf

NEW QUESTION 2
A help desk at a large university wants to track and measure average resolution times and escalations associated with student requests for password resets.
Which solution should a consultant recommend?

• A. Salesforce Identity
• B. Digital Engagement
• C. Einstein Next Best Action
• D. Service Cloud

Answer: D

Explanation:
Service Cloud is a solution that the consultant can recommend to track and measure average resolution times and escalations associated with student requests for password resets. Service Cloud allows the help desk to create, manage, and resolve cases that represent student issues or problems. Service Cloud also provides reports and dashboards that show key metrics such as resolution time, escalation rate, and customer satisfaction. Salesforce Identity, Digital Engagement, and Einstein Next Best Action are not solutions that can track and measure average resolution times and escalations associated with student requests for password resets. References:
✑ https://www.salesforce.com/products/service-cloud/overview/
✑ https://trailhead.salesforce.com/en/content/learn/modules/service_cloud_basics

NEW QUESTION 3
A law school wants a recruitment and admissions system with a multichannel marketing tool, Admission officers want an application portal they can brand. Marketers want an integrated social listening tool.
Which solution set should the consultant recommend?

• A. Education Cloud, MuleSoft, Anypoint Platform, Pardot
• B. Education Cloud, Elevate, Experience Cloud
• C. Education Cloud, Experience Cloud, Marketing Cloud
• D. Education Cloud, Nonprofit Cloud, Marketing Cloud

Answer: C

Explanation:
The consultant should recommend Education Cloud, Experience Cloud, and Marketing Cloud as a solution set to meet the requirement of having a multichannel marketing tool, an application portal they can brand, and an integrated social listening tool for the law school. Education Cloud is a product that provides solutions for higher education institutions to manage their recruitment, admissions, student success, and advancement processes. Experience Cloud is a product that allows users to create and manage digital experiences for customers, partners, or employees on any device or channel. Marketing Cloud is a product that allows users to create and manage personalized and targeted marketing campaigns for customers or prospects. The consultant can help the law school leverage Education Cloud, Experience Cloud, and Marketing Cloud to create a branded application portal, engage with prospects across multiple channels, and monitor social media conversations. Education Cloud, MuleSoft Anypoint Platform, Pardot; Education Cloud, Elevate, Experience Cloud; or Education Cloud, Nonprofit Cloud, Marketing Cloud are not solution sets that can meet the requirement of having a multichannel marketing tool, an application portal they can brand, and an integrated social listening tool for the law school. References:
✑ https://www.salesforce.org/products/education-cloud/overview/
✑ https://www.salesforce.com/products/experience-cloud/overview/
✑ https://www.salesforce.com/products/marketing-cloud/overview/

NEW QUESTION 4
A university works with business professionals through a continuing education program. Corporate recruiters work with employers to sponsor these programs.
Which object should recruiters use to track the progress of sponsorship requests?

• A. Campaign
• B. Opportunity
• C. Program Plan
• D. Affiliation

Answer: B

Explanation:
Opportunity is an object that recruiters should use to track the progress of sponsorship requests. Opportunity is an object that represents a potential sale or revenue source for an organization, such as a donation, grant, or sponsorship. Opportunity can be used to track various information about a sponsorship request, such as amount, stage, probability, or close date. Campaign, Program Plan, and Affiliation are not objects that recruiters should use to track the progress of sponsorship requests. References:
✑ https://help.salesforce.com/s/articleView?id=sf.opportunity_overview.htm&type=5
✑ https://trailhead.salesforce.com/en/content/learn/modules/nonprofit_fundraising/nonprofit_fundraising_opportunities

NEW QUESTION 5
A university's Advancement office plans to implement the Education Data Architecture to manage its alumni, donors, and supporters. The university wants to set up a system default that will automatically create a family record when a Contact record is created by staff members.
Which Default Account Model should the consultant recommend?

• A. Household
• B. Administrative
• C. Educational Institution
• D. Person

Answer: A

Explanation:
The consultant should recommend Household as the Default Account Model for the university??s Advancement office that plans to implement EDA to manage its alumni, donors, and supporters. Household is an account model that allows users to store information about individuals who are related by family or household relationships, such as spouses or siblings. Household can be used to track various information about an individual or a family unit, such as name, email, phone, address, or total household income. The consultant can help the university set up Household as the Default Account Model in EDA Settings so that a family record will be automatically created when a Contact record is created by staff members. Administrative, Educational Institution, and Person are not account models that can meet the requirement of setting up a system default that will automatically create a family record when a Contact record is created by staff members. References:
✑ https://powerofus.force.com/s/article/EDA-Accounts
✑ https://powerofus.force.com/s/article/EDA-Settings

NEW QUESTION 6
A consultant is considering disabling certain configurations to optimize the data import of a large volume of student records into a university??s Salesforce environment with the Education Data.
Which configuration should the consultant retain during the data import?

• A. Workflow rules
• B. Sharing rules
• C. Role hierarchy

Answer: B

Explanation:
The consultant should retain sharing rules during the data import because they control the access and visibility of records based on criteria such as record ownership, role hierarchy, or field values. Disabling sharing rules may cause data security or privacy issues. Workflow rules and role hierarchy are configurations that can be disabled during the data import to improve performance and avoid errors or conflicts. References:
✑ https://help.salesforce.com/s/articleView?id=sf.data_loader_disable_triggers_workflow.htm&type=5
✑ https://help.salesforce.com/s/articleView?id=sf.data_loader_sharing_rules.htm&typ e=5

NEW QUESTION 7
A university uses Admissions Connect and wants to digitally transform its Study Abroad processes. Currently, staff need to check multiple spreadsheets to identify which Study Abroad students have completed specific tasks to qualify for the program.
Which solution should a consultant recommend?

• A. Program Plan
• B. Action Plans
• C. Pathways
• D. Attendance Event

Answer: B

Explanation:
Action Plans are a feature of Admissions Connect that allow staff to create and assign tasks to students, track their progress, and automate reminders and notifications. Action Plans can be used to streamline the Study Abroad process by creating a template of tasks that students need to complete to qualify for the program, such as submitting an application, attending an orientation, obtaining a visa, etc. Staff can then assign the Action Plan to each student who is interested in studying abroad and monitor their completion status. Action Plans can also be integrated with Salesforce Communities to provide students with a self-service portal where they can view and update their tasks, upload documents, and communicate with staff. References: [Admissions Connect Documentation], [Admissions Connect: Action Plans]

NEW QUESTION 8
A primary school has switched to remote learning and wants to track student well-being, technology needs, and various family situations needing attention.
Which Education Cloud solution meets this requirement?

• A. Student Success Hub
• B. Pathways
• C. K-12 Architecture Kit
• D. Admissions Connect

Answer: A

Explanation:
Student Success Hub is a solution that enables schools to provide holistic support for students and families, especially in remote learning scenarios. It allows schools to create and track interventions, referrals, and services for students based on their needs and goals. It also provides dashboards and reports to monitor student progress and outcomes. Student Success Hub is built on top of the Education Data Architecture (EDA) and leverages the Program Management Module (PMM) and the Case Management Module (CMM) to deliver a comprehensive student support system. References:
✑ Student Success Hub
✑ Student Success Hub Implementation Guide
✑ Student Success Hub Trailhead Module

NEW QUESTION 9
Staff need to track which requirements must be met for a student application. Which Education Cloud objects should be used?

• A. Action Plans
• B. Document Checklist Item
• C. Application Material Mapping

Answer: B

Explanation:
The consultant should use the Document Checklist Item object to track which requirements must be met for a student application. Document Checklist Item records are related to Application records and define the type, status, and source of the required documents. Action Plans are used to track tasks or actions related to an application or enrollment process, not document requirements. Application Material Mapping is used to map application documents to application requirements, not to track them. References:
✑ https://help.salesforce.com/s/articleView?id=sf.admissions_connect_document_checklist_item.htm&type=5
✑ https://help.salesforce.com/s/articleView?id=sf.admissions_connect_action_plan_it em.htm&type=5
✑ https://help.salesforce.com/s/articleView?id=sf.admissions_connect_application_material_mapping.htm&type=5

NEW QUESTION 10
The new director of Admissions plans to use Salesforce for its recruitment and admissions process. The director wants to increase the school's ranking and application yield by 15%.
The President's Office and dean are supportive and ready to launch the project. What should the consultant confirm?

• A. The director has end-user support for the project.
• B. The director has leadership support for the project.
• C. The project has a specific vision.
• D. The project has a measurable goal.

Answer: A

Explanation:
The consultant should confirm that the director has end-user support for the project, because this is a key factor for a successful implementation. End-user support means that the people who will use Salesforce on a daily basis are involved in the project, provide feedback, receive training, and adopt the new system. The other options are already given in the scenario, so they do not need to be confirmed by the consultant. References:
✑ https://trailhead.salesforce.com/en/content/learn/modules/education-cloud-basics/education-cloud-basics-key-stakeholders
✑ https://trailhead.salesforce.com/en/content/learn/modules/education-cloud-basics/education-cloud-basics-change-management

NEW QUESTION 11
A consultant is working with a university that uses Salesforce and wants to install the Education Data Architecture (EDA) in that environment.
What does the consultant need to do after installing EDA to ensure it is set up correctly?

• A. Assign EDA layouts to the Cases object.
• B. Assign EDA access to a cloned System Admin profile.
• C. Make the EDA record types available to profiles.
• D. Create and assign roles to all users who have access to EDA.

Answer: C

Explanation:
After installing EDA, the consultant needs to make the EDA record types available to profiles that need to access them. This is because EDA comes with several custom record types for standard objects, such as Account, Contact, Course, and Program Enrollment. These record types enable different views and fields for different types of records, such as Household, Student, Faculty, Course Offering, and Program Enrollment. By default, these record types are not assigned to any profiles, so the consultant needs to manually assign them to the appropriate profiles based on the business requirements and user roles of the university. This will ensure that the users can see and use the EDA record types and fields correctly and efficiently. References: Education Data Architecture Basics, Assign Record Types to Profiles

NEW QUESTION 12
A consultant is working with a customer who already uses Salesforce and wants to enable Education Cloud. The consultant has confirmed that Education Cloud can work in the customer's existing environment.
Starting in a sandbox, which location should the consultant visit to enable Education Cloud in the existing environment?

• A. App Launcher
• B. Setting
• C. My Account

Answer: B

Explanation:
✑ Enabling Education Cloud in Existing Environment:
✑ Steps to Enable Education Cloud:
✑ Verification: References:
✑ Salesforce Help: Enable Education Cloud

NEW QUESTION 13
Advisors at a university send follow-up emails to each of then assigned students. The advisors want to use Student Success Hub to enable this process.
Which solution should a consultant implement?

• A. Queue Management
• B. Mass Actions
• C. Alerts

Answer: B

Explanation:
Mass Actions allow advisors to send follow-up emails to multiple students at once from the Student Success Hub. Queue Management is a feature that helps advisors prioritize their tasks and appointments, not send emails. Alerts are notifications that appear on the Student Success Hub to inform advisors of important events or actions, not send emails. References:
✑ https://help.salesforce.com/s/articleView?id=sf.advisor_link_mass_actions.htm&type=5
✑ https://help.salesforce.com/s/articleView?id=sf.advisor_link_queue_management.h tm&type=5
✑ https://help.salesforce.com/s/articleView?id=sf.advisor_link_alerts.htm&type=5

NEW QUESTION 14
A consultant is working with a university in Spain that will be using the Education Data Architecture (EDA).
Which of these considerations about translating EDA into Spanish should the consultant discuss with the university?

• A. EDA picklist values are restricted to the organization's default language.
• B. EDA picklist values for reciprocal Relationships need to be translated manually.
• C. Spanish is a platform-only language in EDA.

Answer: B

Explanation:
The consultant should discuss with the university that EDA picklist values for reciprocal Relationships need to be translated manually as a consideration about translating EDA into Spanish when using EDA. Translating EDA into Spanish means changing the language of EDA objects, fields, labels, or values into Spanish. EDA picklist values for reciprocal Relationships need to be translated manually as a consideration about translating EDA into Spanish when using EDA because these picklist values are not automatically translated by Salesforce??s Translation Workbench tool and require manual intervention. The consultant should discuss with the university that EDA picklist values for reciprocal Relationships need to be translated manually as a consideration about translating EDA into Spanish when using EDA by explaining how to use custom labels or formula fields to translate these picklist values into Spanish. EDA picklist values are restricted to the organization??s default language or Spanish is a platform-only language in EDA are not considerations about translating EDA into Spanish when using EDA. References:
✑ https://powerofus.force.com/s/article/EDA-Relationships
✑ https://powerofus.force.com/s/article/EDA-Translate-Picklists

NEW QUESTION 15
An Advancement office wants a declaratively configured, public-facing form that creates data in Salesforce.
Which solution should the consultant recommend to meet the requirement?

• A. An app on the AppExchange
• B. Process Builder
• C. Email-to-case

Answer: A

Explanation:
The consultant should recommend an app on the AppExchange to create a declaratively configured, public-facing form that creates data in Salesforce, such as FormAssembly or Formstack, which are web form builders that integrate with Salesforce. Process Builder is a tool that automates business processes based on certain criteria or actions, not a form builder. Email-to-case is a feature that converts emails from customers into cases in Salesforce, not a form builder. References:
✑ https://appexchange.salesforce.com/appxStore?type=Product&keywords=form
✑ https://help.salesforce.com/s/articleView?id=sf.process_overview.htm&type=5

NEW QUESTION 16
The Student Services department wants a way for students and advisors to picture academic options more clearly and visualize degree requirements.
Which component should the consultant recommend to meet their needs?

• A. Pathways
• B. Success Plans
• C. Path

Answer: A

Explanation:
Pathways and Plan Requirements are two components that the consultant can recommend to meet the requirement of providing a way for students and advisors to picture academic options more clearly and visualize degree requirements. Pathways is a component that allows users to create and manage academic plans for students, such as majors, minors, or certificates. Pathways can help students and advisors picture academic options more clearly by showing the courses and requirements needed to complete an academic plan. Plan Requirements is a component that allows users to define and group the requirements for an academic plan, such as credits, courses, or electives. Plan Requirements can help students and advisors visualize degree requirements by showing the progress and status of each requirement for an academic plan. Success Plans and Path are not components that can meet the requirement of providing a way for students and advisors to picture academic options more clearly and visualize degree requirements. References:
✑ https://www.salesforce.org/products/student-success-hub/overview/
✑ https://powerofus.force.com/s/article/SSHub-Pathways
✑ https://powerofus.force.com/s/article/SSHub-Plan-Requirements

NEW QUESTION 17
A university is implementing Advisor Link and needs to test the integration with its Student Information System (SIS), and provide training space for advisors. The university needs access to some of the data from the production org for the advisor training.
Which two types of sandboxes meet this use case? Choose 2 answers

• A. Developer Sandbox
• B. Developer Pro Sandbox
• C. Full Sandbox
• D. Partial Sandbox

Answer: CD

Explanation:
Full Sandbox and Partial Sandbox are two types of sandboxes that meet this use case for the university that is implementing Advisor Link and needs to test the integration with its SIS, and provide training space for advisors. A sandbox is a copy of a production environment that allows users to develop, test, or train without affecting live data or operations. A Full Sandbox is a type of sandbox that copies all data and metadata from the production environment. A Partial Sandbox is a type of sandbox that copies all metadata and a sample of data from the production environment based on specified criteria. The university can use a Full Sandbox or a Partial Sandbox to test the integration with its SIS, and provide training space for advisors with access to some of the data from the production org. Developer Sandbox and Developer Pro Sandbox are not types of sandboxes that meet this use case for the university that is implementing Advisor Link and needs to test the integration with its SIS, and provide training space for advisors. References:
✑ https://help.salesforce.com/s/articleView?id=sf.data_sandbox.htm&type=5
✑ https://www.salesforce.org/products/advisor-link/overview/

NEW QUESTION 18
A school is considering leveraging Student Success Hub. Which operational requirement should the consultant confirm?

• A. Einstein Bots must be enabled prior to installing Student Success Hub.
• B. Student Success Hub requires Education Data Architecture (EDA).
• C. Read, Create and Edit access to Contacts, Accounts, and Cases is required.
• D. Student Success Hub requires the K-12 Architecture Kit.

Answer: B

Explanation:
The consultant should confirm that Student Success Hub requires Education Data Architecture (EDA) as an operational requirement. Student Success Hub is a solution that extends EDA to meet the needs of student services and support. Student Success Hub provides features such as Early Alerts, Success Plans, Pathways, and Advising Events. Student Success Hub requires EDA to be installed and configured in the Salesforce environment before installing Student Success Hub. Einstein Bots being enabled prior to installing Student Success Hub, Read, Create and Edit access to Contacts, Accounts, and Cases being required, or Student Success Hub requiring the K-12 Architecture Kit are not operational requirements that the consultant should confirm. References:
✑ https://www.salesforce.org/products/student-success-hub/overview/
✑ https://powerofus.force.com/s/article/SSHub-Installation

NEW QUESTION 19
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