How Many Questions Of CSA Samples

NEW QUESTION 1
Which tool is used to have conversations with logged-in users in real-time?

• A. Connect Chat
• B. Now Messenger
• C. User Presence
• D. Comments

Answer: A

NEW QUESTION 2
Where in Flow Designer can users access information about actions that are added to the flow?

• A. Virtual Agent Help
• B. Local Action Help
• C. Help Panel
• D. Flow Assistant

Answer: C

NEW QUESTION 3
Which core table in the ServiceNow platform provides a series of standard fields used on each of the tables that extend it, such as the Incident [incident] and Problem [problem] tables?

• A. Task [task]
• B. Assignment [assignment]
• C. Service [service]
• D. Workflow [workflow]

Answer: A

NEW QUESTION 4
Which one statement correctly describes Access Control rule evaluation?

• A. Rules are evaluated using role
• B. The role with the most permissions evaluates the rules first
• C. If more than one rule applies to a row, the older rule is evaluated first
• D. If a row level rule and a field level rule exist, both rules must be true before an operation is allowed
• E. Rules are evaluated from the general to the specific, so a table rule must be active to continue

Answer: C

NEW QUESTION 5
When creating a global custom table named ג€abcג€, what is the table name that is automatically assigned by the platform?

• A. snc_abc
• B. abc
• C. u_abc
• D. sys_abc

Answer: C

NEW QUESTION 6
When using the Load Data and Transform Map process, what is the Mapping Assist used for?

• A. Mapping fields using the Import Log
• B. Mapping fields using Transform History
• C. Mapping fields using an SLA
• D. Mapping fields using a Field Map

Answer: D

NEW QUESTION 7
What is a schema map?

• A. A schema map enables administrators to define records from specific tables as trouble sources for Configuration Items
• B. A schema map graphically organizes the visual task boards for the CMDB
• C. A schema map graphically displays the Configuration Items that support a business service
• D. A schema map displays the details of tables and their relationships in a visual manner, allowing administrators to view and easily access different parts of the database schema

Answer: D

NEW QUESTION 8
Which one of the following statements is a recommendation from ServiceNow about Update Sets?

• A. Avoid using the Default Update set as an Update Set for moving customizations from instance to instance
• B. Before moving customizations from instance to instance with Update Sets, ensure that both instances are different versions
• C. Use the Baseline Update Set to store the contents of items after they are changed the first time
• D. Once an Update Set is closed as “Complete”, change it back to “In Progress” until it is applied to another instance

Answer: A

NEW QUESTION 9
UI Policy can make fields read-only, mandatory, or hidden.

• A. True
• B. False

Answer: A

NEW QUESTION 10
What is the purpose of a Related List?

• A. To create a one-to-many relationship
• B. To dot-walk to a core table
• C. To present related fields
• D. To present related records

Answer: D

NEW QUESTION 11
What is the platform name for the User table?

• A. u_users
• B. sys_users
• C. x_users
• D. sys_user

Answer: B

NEW QUESTION 12
What are two ways to generate an Event? (Choose two.)

• A. Business Rule
• B. Workflow
• C. Log entry
• D. Knowledge article publication

Answer: AB

NEW QUESTION 13
Access Control rules may be defined with which of the following permission requirements? (Choose three.)

• A. Roles
• B. Conditional Expressions
• C. Assignment Rules
• D. Scripts
• E. User Criteria
• F. Groups

Answer: ABD

NEW QUESTION 14
Which group of permissions is used to control Application and Module access?

• A. Access Control Rules
• B. UI Policies
• C. Roles
• D. Assignment Rules

Answer: C

NEW QUESTION 15
Which ServiceNow products can be used to discover and populate the CMDB? (Choose two.)

• A. Discovery
• B. IntegrationHub ETL
• C. Finder
• D. CMDB Plug-in
• E. CMDB Integration Dashboard

Answer: AB

Explanation:
Reference:
https://docs.servicenow.com/bundle/rome-servicenow-platform/page/product/configuration-management/concept/c_OptionsToPopulateCMDB.html

NEW QUESTION 16
What is a Notification?

• A. A new Knowledge article created by a Business Rule
• B. A tool for alerting users that events that concern them have occurred
• C. A message through Connect related to a Change Request
• D. An email file attachment

Answer: B

NEW QUESTION 17
What is generated from the Service Catalog once a user places an order for an item or service?

• A. A change request
• B. An Order Guide
• C. A request
• D. An SLA

Answer: C

NEW QUESTION 18
What is (are) best practice(s) regarding users/groups/roles? (Choose two.)

• A. You should never assign roles to groups.
• B. You should assign roles to users.
• C. You should add users to groups.
• D. You should assign roles to groups.

Answer: CD

NEW QUESTION 19
Knowledge Base Search results can be sorted by which of the following? (Choose three.)

• A. Most recent update
• B. Popularity
• C. Relevancy
• D. Manager assignment
• E. Number of views

Answer: ACE

NEW QUESTION 20
In what order should filter elements be specified?

• A. Field, Operator, then Value
• B. Field, Operator, then Condition
• C. Operator, Condition, then Value
• D. Value, Operator, then Field

Answer: A

NEW QUESTION 21
......