Top Tips Of Latest ITIL-F Actual Test

NEW QUESTION 1
Which function or process would provide staff to monitor events in an operations bridge?

• A. Technical management
• B. IT operations management
• C. Request fulfilment
• D. Applications management

Answer: B

NEW QUESTION 2
Which role is responsible for carrying out the activities of a process?

• A. Process owner
• B. Change manager
• C. Service manager
• D. Process practitioner

Answer: D

NEW QUESTION 3
What BEST describes the value of service strategy to the business?

• A. It supports the creation of a portfolio of quantified services
• B. It reduces the effort spent on managing test and pilot environments
• C. It improves the control of service assets and configurations
• D. It provides quick and effective access to standard services

Answer: A

NEW QUESTION 4
Which one of the following is NOT a responsibility of the service transition stage of the service lifecycle?

• A. To ensure that a service can be managed and operated in accordance with constraints specified during design
• B. To design and develop capabilities for service management
• C. To provide good-quality knowledge and information about services
• D. To plan the resources required to manage a release

Answer: B

NEW QUESTION 5
How many people should be accountable for a process as defined in the RACI model?

• A. As many as necessary to complete the activity
• B. Only one - the process owner
• C. Two - the process owner and the process enactor
• D. Only one - the process architect

Answer: B

NEW QUESTION 6
What are customers of IT services who work in the same organization as the service provider known as?

• A. Strategic customers
• B. External customers
• C. Valued customers
• D. Internal customers

Answer: D

NEW QUESTION 7
What is the type of notification that should be sent when a threshold has been reached, something has changed or a failure has occurred?

• A. An emergency change
• B. An alert
• C. An emergency event
• D. A request for change

Answer: B

NEW QUESTION 8
Which is the CORRECT list for the three levels of a multi-level service level agreement (SLA.?

• A. Technology, customer, user
• B. Corporate, customer, service
• C. Corporate, customer, technology
• D. Service, user, IT

Answer: B

NEW QUESTION 9
What are the categories of event described in the ITIL service operation book?

• A. Informational, scheduled, normal
• B. Scheduled, unscheduled, emergency
• C. Informational, warning, exception
• D. Warning, reactive, proactive

Answer: C

NEW QUESTION 10
Why is ITIL successful?

• A. It always guarantees cost savings
• B. Its practices are applicable to any IT organisation
• C. It makes technology architecture easy to design
• D. It can be fully implemented in 30 days

Answer: B

NEW QUESTION 11
Which two processes will contribute MOST to enabling effective problem detection?

• A. Incident and financial management
• B. Change and release and deployment management
• C. Incident and event management
• D. Knowledge and service level management

Answer: C

NEW QUESTION 12
Which one of the following is an objective of release and deployment management?

• A. To standardize methods and procedures used for efficient and prompt handling of all changes
• B. To ensure all changes to service assets and configuration items (CIs) are recorded in the configuration management system (CMS)
• C. To ensure that the overall business risk of change is optimized
• D. To define and agree release and deployment plans with customers and stakeholders

Answer: D

NEW QUESTION 13
Which one of the following generates demand for services?

• A. Infrastructure trends
• B. Patterns of business activity (PBA)
• C. Cost of providing support
• D. Service level agreements (SLA)

Answer: B

NEW QUESTION 14
Which of the following statements is CORRECT for every process?
\1. It delivers its primary results to a customer or stakeholder
\2. It defines activities that are executed by a single function

• A. Both of the above
• B. 1 only
• C. Neither of the above
• D. 2 only

Answer: B

NEW QUESTION 15
Which of the following identify the purpose of business relationship management?
1. To establish and maintain a business relationship between service provider and customer
2. To identify customer needs and ensure that the service provider is able to meet

• A. Both of the above
• B. 1 only
• C. 2 only
• D. Neither of the above

Answer: A

NEW QUESTION 16
Can service operation improve efficiency in the business operation by automating common routines?

• A. No, automating common routines improves effectiveness but not efficiency
• B. Yes, through automating common routines and introducing the service knowledge management System (SKMS)
• C. Yes, through automating common routines, more productive work can be carried out
• D. No, automating common routines only results in preventing common problems

Answer: B

NEW QUESTION 17
Which process is responsible for controlling, recording and reporting on the relationships between components of the IT infrastructure?

• A. Service level management
• B. Change management
• C. Incident management
• D. Service asset and configuration management

Answer: D

NEW QUESTION 18
In which of the following areas would ITIL complementary guidance provide assistance?
1. Adapting best practice for specific industry sectors
2. Integrating ITIL with other operating models

• A. Both of the above
• B. Neither of the above
• C. Option 1 only
• D. Option 2 only

Answer: A

NEW QUESTION 19
Which process is responsible for the availability, confidentiality and integrity of data?

• A. Service catalogue management
• B. Service asset and configuration management
• C. Change management
• D. Information security management

Answer: D

NEW QUESTION 20
Within service design, what is the key output handed over to service transition?

• A. Measurement, methods and metrics
• B. Service design package
• C. Service portfolio design
• D. Process definitions

Answer: B

NEW QUESTION 21
Which of the following would NOT be contained in a release policy?

• A. Naming and numbering conventions
• B. Entry and exit criteria of the release into testing
• C. Roles and responsibilities for the release
• D. The risk register for the release

Answer: D

NEW QUESTION 22
Which one of the following would NOT be defined as part of every process?

• A. Roles
• B. Inputs and outputs
• C. Functions
• D. Metrics

Answer: C

NEW QUESTION 23
What type of baseline captures the structure, contents and details of the infrastructure and represents a set of items that are related to each other?

• A. Configuration baseline
• B. Project baseline
• C. Change baseline
• D. Asset baseline

Answer: A

NEW QUESTION 24
Which is the BEST definition of a supplier?

• A. It is a third party responsible for supplying goods or services that are required to deliver IT services
• B. It is a shared services unit that is responsible for supplying goods or services that are required to deliver IT services
• C. It is a third party with responsibility for supplying goods or services that is agreed through an operational level agreement
• D. It is a mixture of internal and external parties that are responsible for providing goods and services to its customer group

Answer: D

NEW QUESTION 25
Which of the following are objectives of service level management?
1: Defining, documenting and agreeing the level of IT services to be provided 2: Monitoring, measuring and reporting the actual level of services provided 3: Monitoring and improving customer satisfaction
4: Identifying possible future markets that the service provider could operate in

• A. 1, 2 and 3 only
• B. 1 and 2 only
• C. 1, 2 and 4 only
• D. All of the above

Answer: A

NEW QUESTION 26
Which of the following are reasons why ITIL is successful?
\1. ITIL is vendor neutral
\2. It does not prescribe actions
\3. ITIL represents best practice

• A. All of the above
• B. 1 and 3 only
• C. 1 and 2 only
• D. 2 and 3 only

Answer: A

NEW QUESTION 27
Which one of the following is the purpose of service level management?

• A. To carry out the service operations activities needed to support current IT services
• B. To ensure that sufficient capacity is provided to deliver the agreed performance of services
• C. To create and populate a service catalogue
• D. To ensure that an agreed level of IT service is provided for all current IT services

Answer: D

NEW QUESTION 28
Which stage of the service life cycle identifies, defines and aligns the IT solution with the business requirements?

• A. Service transition
• B. Service design
• C. Service operation
• D. Service configuration

Answer: B

NEW QUESTION 29
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