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New EXIN,Inc ITILFND Exam Dumps Collection (Question 7 - Question 16)
Q1. What BEST describes the purpose of analyzing risk?
A. To assess impact and urgency
B. To assess impact and probability
C. To review remediation planning
D. To review transition planning
Answer: B
Q2. Which describes a proactive trigger for problem management?
A. Automated detection of an infrastructure or application fault, using event/alert tools automatically to raise an incident
B. Analysis of an incident by a technical support group which reveals that an underlying problem exists,
or is likely to exist
C. Suspicion or detection of a cause of one or more incidents by the service desk
D. Trending of historical incident records to identify one or more underlying causes
Answer: D
Q3. Why is ITIL successful?
A. It always guarantees cost savings
B. Its practices are applicable to any IT organisation
C. It makes technology architecture easy to design
D. It can be fully implemented in 30 days
Answer: B
Q4. What service could include a differentiation as an u201cexcitement factoru201d?
A. A core service
B. An enabling service
C. A packaged service
D. An enhancing service
Answer: D
Q5. Which one of the following is a correct definition of a supplier category?
A. Strategic - for suppliers of operational products or services
B. Tactical - for relationships involving significant commercial activity and business interaction
C. Operational u2013 for suppliers providing low value and/or readily available products and services
D. Commodity u2013 for significant partnering relationships that involve senior managers
Answer: C
Q6. Which is responsible for the production of the service design package (SDP)?
A. Service portfolio management
B. Service catalogue management
C. Design coordination
D. Service design
Answer: D
Q7. Which role is responsible for sponsoring, designing and change managing a process and its metrics?
A. The process practitioner
B. The process owner
C. The service owner
D. The process manager
Answer: B
Q8. Which is the BEST definition of a supplier?
A. It is a third party responsible for supplying goods or services that are required to deliver IT services
B. It is a shared services unit that is responsible for supplying goods or services that are required to
deliver IT services
C. It is a third party with responsibility for supplying goods or services that is agreed through an
operational level agreement
D. It is a mixture of internal and external parties that are responsible for providing goods and services to its customer group
Answer: D
Q9. What is the pre-authorized change known as?
A. A normal change
B. A retrospective change
C. A standard change
D. An ordinary change
Answer: C
Q10. What is the type of notification that should be sent when a threshold has been reached, something
has changed or a failure has occurred?
A. An emergency change
B. An alert
C. An emergency event
D. A request for change
Answer: B
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