Far Out 1z0-1003-20 Question For Oracle Field Service Cloud Service 2020 Implementation Essentials Certification

NEW QUESTION 1
A customer supports a particular type of activity that requires a security clearance to gain access to the job site, and they only have a few resources that have clearances.
These activities don't happen all that often, and as such, they are not concerned with quota management for them. Instead, when an acti/ity of this type needs to be booked, the customer will directly assign it to one of their qualified resources.
Which API request will provide this customer with the information they need to directly assign the activity to the right resource?

• A. GET 'resources' request
• B. 'activityBookingOptions' request
• C. 'bookingStatuses' request
• D. 'findMatchingResources' request

Answer: A

NEW QUESTION 2
Your customer wants to integrate OFSC with Oracle Knowledge Advanced Cloud.
What are the two main steps that must be taken as part of the integration process to allow Oracle Knowledge Advanced Cloud content to be accessed from the OFSC application?

• A. The administrator or web developer must configure the Service Portal to display the Oracle Knowledge Advanced features.
• B. The administrator must configure the Oracle Knowledge access settings in OFSC.
• C. The administrator or web developer must configure the Oracle Service Cloud Customer Portal to use the appropriate pages and widgets for displaying Oracle Knowledge Advanced features in the OFSC user interface.
• D. Field personnel must be assigned Service Cloud access via the Service Portal interface.
• E. The administrator or web developer must configure an OIC platform instance to bridge the Oracle Service Cloud and OFSC instances.

Answer: BC

NEW QUESTION 3
Which statement is correct regarding Time Slots?

• A. is a configured interval that defines when an activity has to be started
• B. is an interval that defines when an activity has to be started; automatically assigned by the OFSC Routing Engine
• C. is the time window promised to the customer within which an activity must be finished; automatically assigned by the OFSC Routing Engine
• D. is the time window promised to the customer within which an activity must be finished automatically assigned by the OFSC Routing Engine

Answer: D

Explanation:
Reference https://docs.oracle.com/cloud/august2015/servicecs_gs/FAAUG/FAAUG.pdf (46)

NEW QUESTION 4
Which two statements are correct regarding String and Integer property types?

• A. Both property types can contain alphanumeric characters and punctuation.
• B. Both property types can contain Geolocation elements.
• C. Integer property types can be used for check box elements, whereas String property types can be used for phone numbers or email addresses.
• D. Both property types can include regular expressions.

Answer: BD

NEW QUESTION 5
Which three statements are true regarding resource calendar options?

• A. Shifts can be used within a variety of work schedules.
• B. Nonworking time is used to identify known absences such as vacations or holidays.
• C. Nonworking reasons are set by default and cannot be modified.
• D. Holidays for calendars are defined using the configuration option of Holidays.
• E. Work Schedules can contain combinations of shifts and nonworking times.
• F. Working time can contain multiple work schedules.

Answer: ACE

Explanation:
Reference https://docs.oracle.com/cloud/august2015/servicecs_gs/FAADU/FAADU.pdf (278)

NEW QUESTION 6
Your customer has enabled "Calculate activity duration using statistics" with a "Default duration' of 48 minutes for a new Activity Type called TV Upgrade.
Your customer has created a new TV Upgrade activity with a manually set 30-minute duration. Which statement is true regarding the estimated duration for this new TV Upgrade activity?

• A. The activity duration is set as 30 minutes when no learned statistics are available.
• B. The activity duration is set as 30 minutes.
• C. The activity duration is set as 30 minutes when learned statistics are available.
• D. The activity duration is set as 48 minutes.
• E. The activity duration is set as 48 minutes when no learned statistics are available.
• F. The activity duration is set as 48 minutes when learned statistics are available

Answer: D

NEW QUESTION 7
Which two statements are correct regarding the characteristics of an SLA window?

• A. An SLA window indicates when an activity should be completed.
• B. An SLA window indicates how long an activity should take to complete.
• C. An SLA window indicates that there is enough time available within it to perform an activity.
• D. An SLA window indicates when an activity should start.

Answer: AD

NEW QUESTION 8
Your customer has enabled the setting 'Personalize the estimation of activity duration' for a given Resource Type.
What is the consequence of this setting for resources of that type?

• A. It ensures that all new resources of this type will have the same duration ratios based on the company-level duration estimations.
• B. It ensures that the same activity durations for resources of this type will be applied to all Activity Types.
• C. It ensures that activity durations recorded for resources of this Resource Type will not be applied to company-level estimations.
• D. It permits the ability to set duration ratios based on the company-level duration estimations for new resources of this type.

Answer: B

NEW QUESTION 9
A dispatcher needs to be able to quickly see which contractor technicians have started working for the current day.
How doryou configure the system to support this requirement?

• A. Enable the Messages report within a Dashboard, which can be filter condition and 'Resource Type' for the current date.
• B. Configure the Resources list to ensure that values for the 'Show/Hie Queues' and 'Resource Type' filters can be selected.
• C. Configure a resource filter with the conditions: 'Resource Type in Cc PM1, and 'Activated is not null' for use within the List/Time/Map/Dai
• D. Create a step within a Message Scenario to set an 'Activated' custo whenever the 8 AM - 5 PM shift is assigned.

Answer: B

NEW QUESTION 10
An Oracle Field Service Cloud (OFSC) Enterprise customer has decided to provide their technicians with access to a map layer showing real-time traffic updates.
The User Type for those technicians has been updated with the 'Use real-time traffic data' feature enabled, and all activities will have resolved coordinates provided when they are created.
Which two statements are correct regarding what those technicians will experience when signed into the OFSC Core Application with that feature enabled?

• A. Upon route activation, only the travel duration to their first activity will be updated with real-time traffic data.
• B. When the technician completes an activity, the travel durations to the rest of the activities along their route will be updated with real-time traffic data.
• C. When the technician completes an activity, only the travel duration to their next activity will be updated with real-time traffic data.
• D. Upon route activation, the travel durations to all of the activities along their route will be updated with real-time traffic data.

Answer: AB

NEW QUESTION 11
Which two statements are true regarding integrations between OFSC and DBaaS?

• A. Customers with a BICS instance can use DBaaS as a data source for data migration to extend the current BICS data limit.
• B. Integration supports the transfer of OFSC data directly into DBaaS either in bulk once per day or automatically in real-time.
• C. Integration enables automatic bulk import of DBaaS data directly into OFSC as part of the Daily Upload file.
• D. DBaaS integration enables OFSC to act as a system of record for activity data.

Answer: AB

NEW QUESTION 12
A customer is about to begin testing both REST and SOAP OFSC API calls during their implementation process and needs to set up an Application for API authentication.
Their intention is to only use the APIs for transferring data to and from their middleware system and not for use for any custom mobile application.
Identify the correct way to register that middleware Application within OFSC.

• A. Register the Application within the API Access tab of the authentication-oriented User Type.
• B. Register the Application, specifying the OFSC token service, and authenticate using JWT assertion.
• C. Register the Application and authenticate using the Client ID/Client Secret
• D. Register the Application, specifying an external token service and uploading the certificate.

Answer: A

NEW QUESTION 13
A company very occasionally outsources some ad-hoc jobs to workers that are not employed directly by that company, and as such have created a new Resource Type in OFSC with the 'Resource is a contingent worker1 feature enabled.
Which three of the following are correct regarding how those contingent workers will be handled by OFSC?

• A. Routing may assign activities to them, but contingent workers will not be included in quota calculations.
• B. Contingent workers cannot participate in Teamwork within OFSC.
• C. Contingent workers' reported activity durations are not factored into company-wide statistics and estimations.
• D. Contingent workers will be included in quota calculations, but routing will not assign activities to them.
• E. Contingent workers will be removed from the OFSC system if they have not activated a route m twelvecontinuous months.

Answer: ABC

NEW QUESTION 14
The Display setting "Idle Time Minimum" is set to 5 mins. What is the consequence of this setting?

• A. Idle time that is estimated to be less than 5 mins in duration in the OFSC Mobility time view will be shown as 5 mins in duration.
• B. The mobile resource's alert panel will show an alert for occurrences of idle time estimated to exceed 5 mins in duration on the route.
• C. Idle time that exceeds 5 mins in duration that is prior to an activity will cause that activity to show a red"jeopardy" color in OFSC Mobility.
• D. Idle time estimated to be below 5 mins in duration will not be shown as idle time on the OFSC Mobility time view.

Answer: D

NEW QUESTION 15
Your customer requires that their engineers make courtesy calls 2-4 hours after they complete an installation to make sure that everything is working properly.
Two activities are created via integration but they need to be linked. Identify the correct setup for the link template.

• A. Set up a Start-to-Start template with a non-adjustable 2-hour Minimum interval and an adjustable 4-hour Maximum interval.
• B. Set up a Finish-to-Start template with a non-adjustable 2-hour Minimum interval and an adjustable 4-hour Maximum interval.
• C. Set up a Start-to-Start template with an adjustable 2-hour Minimum interval and an adjustable 4-hour Maximum interval.
• D. Set up a Finish-to-Start template with an adjustable 2-hour Minimum interval and an adjustable 4-hour Maximum interval.

Answer: A

Explanation:
Reference
https://docs.oracle.com/en/cloud/saas/field-service/18c/facmu/working-with-activities.html#t_createActivityLin

NEW QUESTION 16
A utility company sees several "New Connect" activities being dropped into the routing bucket during the day. They want "Meter Read" activities to be removed from the technician's route so that the "New Connect" activities can be assigned if the technician qualifies for the activity
They enabled reoptimization in their route plan and created a reoptimization filter targeting the "Meter Read" activities.
What additional settings are required in the route plan to meet the desired behavior?

• A. Set the reoptimization goal to "Assign high priority activities". Then set cost of not assigning an activity for "Meter Read" on activities in existing routes to "High", whereas cost of not assigning an activity for "New Connect" in activities in the routing bucket to "Low".
• B. Set the reoptimization goal to "Reduce Overdue". Then set cost of not assigning an activity for "Meter Read" on activities in existing routes to "High", whereas cost of not assigning an activity for "New Connect" in activities in the routing bucket to "Normal".
• C. Set the reoptimization goal to "Assign high priority activities". Then set cost of not assigning an act or "Meter Read" on activities in existing routes to "Low", whereas cost of not assigning an activity for "New Connect" in activities in the routing bucket to "High".
• D. Set the reoptimization goal to "Assign high priority activities". Then set cost of not assigning an activity for "Meter Read" on activities in existing routes to "Highest", whereas cost of not assigning an / for "New Connect" in activities in the routing bucket to "Normal”.

Answer: D

NEW QUESTION 17
Which two settings must be configured to ensure that an alert will display in the Dispatch Console when a resource does NOT activate their route on time?

• A. Configure a message associated with the "Route is not activated" launch condition within a Message Scenario.
• B. Create a resource filter that has an "Activated contains Activated" condition for use in the List/Time/Map/Daily views.
• C. Configure the "Route has not been started XX minutes after the start time of resource work day" alert setting from the Display screen.
• D. Select the "Enable 'Not activated in time' alert and trigger" within the appropriate Resource Types configuration screen.

Answer: CD

NEW QUESTION 18
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