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Q1. A customer states that when booting up the workstation, there is a message that says “no operating system detected”; then, it continues to boot into the operating system. The customer is preparing to modify files on a USB drive. Which of the following should a technician perform to resolve the problem?

A. Reinstall the operating system to reinstall the hardware drivers.

B. Modify the boot.ini within the operating system.

C. Modify the boot sequence within the UEFI.

D. Disable the TPM chip to turn off data encryption.

Answer: C

Q2. A technician is required to connect a new cable to an open port on the patch panel. Which of the following would the technician MOST likely use in this situation?

A. Loopback tool

B. Multimeter

C. Punchdown tool

D. Toner probe

Answer: C

Q3. A small office would like to offer Internet access to customers while onsite. However, customers should not be able to access any corporate data. Which of the following networking features would BEST enable this?

A. Configure a guest wireless network

B. Implement a DMZ

C. Disable NAT on the wireless network

D. Disable the SSID

E. Assign static IPs for all devices

Answer: A

Q4. A laptop is setup at a podium for a presentation but is set to extended desktop. The presenter would like it to show exactly what the laptop screen is showing. Which of the following would be the QUICKEST way to accomplish this?

A. Look for the setting in control panel

B. Toggle the dual display function key

C. Change the screen orientation

D. Reboot the laptop

Answer: B

Q5. After a technician installs a video card, which of the following should the technician configure NEXT?

A. Resolution

B. Colors

C. Dots per inch

D. Refresh rate

Answer: A

Q6. An end user is designing a PC with a clear acrylic access panel to show off the insides. The user wants the inside to stay cool, but as dust free as possible. Which of the following would BEST meet this scenario?

A. Create a positive pressure air flow with unfiltered intakes and filtered exhausts

B. Create a positive pressure air flow with filtered intakes and unfiltered exhausts

C. Create a negative pressure air flow with unfiltered intakes and unfiltered exhausts

D. Create a negative pressure air flow with filtered exhausts and unfiltered exhausts

Answer: B

Q7. Which of the following ports is used when accessing a website with SSL encryption?

A. 22

B. 80

C. 110

D. 443

Answer: D

Q8. USB 2.0 and which of the following ports share the same connector?

A. Micro USB 2.0

B. Mini USB 2.0

C. Micro USB 3.0

D. USB 3.0

Answer: D

Q9. A technician finds an external hard drive with the markings “IEEE 1394” on it. Which of the following cable types would be needed to view the contents of this drive?

A. Ethernet

B. eSATA

C. FireWire

D. MicroUSB

Answer: : C

Q10. Which of the following is an advantage of using static IP addresses for a business?

A. High availability

B. Simplifies IP management

C. Lower security risk

D. Scalability for upgrades

Answer: A