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Q1. Which Cisco Unified Contact Center Express data store contains user scripts, grammars, and documents?
A. configuration data store
B. repository data store
C. agent data store
D. historical data store
E. script data store
Answer: B
Q2. Which two statements are requirements regarding hunt group options for B-ACD implementation on Cisco Unified Communications Manager Express routers? (Choose two.)
A. The ephone hunt group is mandatory.
B. Either the ephone hunt group or the voice hunt group is acceptable.
C. Hunt group members must be SCCP IP phones.
D. Hunt group members can include both SCCP or SIP IP phones.
E. Hunt group members must be SIP IP phones.
F. The member hunting mechanism must be set to sequential.
Answer: AC
Q3. What is the default treatment of a message that is left in the opening greeting default call handler in Cisco Unity Connection?
A. It will be sent to the mailbox for the Operator user.
B. It will be sent to the Undeliverable Messages distribution list.
C. It will be sent to the mailbox of the system administrator.
D. It will be sent to the All Voicemail Users distribution list.
E. It will be sent to the General Delivery Mailbox.
Answer: B
Q4. Which protocol does the Cisco Jabber client use, in conjunction with Cisco IM and Presence, to deliver enterprise-class instant messaging services?
A. SIP
B. CTI/QBE
C. XMPP
D. IRC
E. ICQ
Answer: C
Q5. Which two statements about using the Load Server option for IP phone firmware distribution are true? (Choose two.)
A. This option must be enabled on at least two servers in a Cisco Unified Communications Manager cluster.
B. This option must be enabled on Cisco Unified Communications Manager service parameters for Cisco TFTP.
C. Phone firmware must be manually copied to any applicable load servers.
D. The load server will not function if its IP address is not in the same subnet as the IP phones.
E. This option is only available for newer IP phone models.
F. This option does not accommodate falling back to Cisco TFTP on error.
Answer: CF
Q6. Which statement describes a disadvantage of using the Cisco TFTP service to serve IP phone load files?
A. The Cisco TFTP services can run on only one Cisco Unified Communications Manager server in a cluster.
B. Because TFTP operates on top of UDP, there is a high risk of corrupted load file delivery at the completion of the TFTP process due to undetected data loss in the network.
C. If a response is not received in the timeout period, the TFTP server will not resend the data packet.
D. Packet loss can significantly increase the TFTP session completion time.
E. Because TFTP operates with an adaptive timeout period, the time to complete the file transfer is unpredictable.
Answer: D
Q7. Which SIP header is used by Cisco Unified Communication Manager to support the Redirected Number ID Service?
A. replaces
B. RPID
C. diversion
D. join
E. P-charging-vector
Answer: C
Q8. Refer to the exhibit.
A user is going through a series of dialing steps on a SIP Type B IP phone (for example, a Cisco 7975) to call an SCCP IP phone. Both phones are registered to the same Cisco Unified Communications Manager cluster. Assuming the calling SIP phone is associated with a SIP Dial Rule with a pattern value of 2001, which statement about the call setup process of this call is true?
A. Each digit will arrive at Cisco Unified Communications Manager in a SIP NOTIFY message as a KPML event, and Cisco Unified Communications Manager will extend the call as soon as the collected digits match the extension of the SCCP IP phone, bypassing class of service configuration on both IP phones.
B. Each digit will arrive at Cisco Unified Communications Manager in a SIP NOTIFY message as a KPML event. When.the collected digits match the extension of the SCCP IP phone, Cisco Unified Communications Manager will extend the call only if the class of service configuration on both phones permits this action.
C. As soon as the user selects the Dial softkey, the SIP IP phone will forward all digits to Cisco Unified Communications Manager in a SIP INVITE message. Cisco Unified Communications Manager will extend the call as soon as the collected digits match the extension of the SCCP IP phone, bypassing class of service configuration on both IP phones.
D. As soon as the user selects the Dial softkey, the SIP IP phone will forward all digits to Cisco Unified Communications Manager in a SIP INVITE message. Cisco Unified Communications Manager will extend the call only if class of service configuration on both phones permits this action.
E. The SIP IP phone will wait for the interdigit timer to expire, and then send all digits to Cisco Unified Communications Manager in a SIP INVITE message. Cisco Unified Communications Manager will extend the call as soon as the collected digits match the extension of the SCCP IP phone, bypassing class of service configuration on both IP phones.
Answer: D
Q9. Which tag in the SIP header is used by Cisco Unified Communications Manager to deliver a blended identity of alpha URI and number?
A. x-cisco-callinfo
B. x-cisco-service-control
C. x-cisco-serviceuri
D. x-cisco-number
E. x-cisco-uri
Answer: D
Q10. In Cisco IOS routers that use low latency queuing, which algorithm is used to presort traffic going into the default queue?
A. first-in, first-out
B. last-in, first-out
C. weighted round robin
D. fair queuing
E. random processing
Answer: D