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Q1. In which service component of the prepare phase would you recommend the appropriate technology to address a business requirement of the customer?
A. account qualification and planning
B. technology questionnaire
C. technology strategy development
D. business case development
Answer: C
Q2. In which service component would you standartize methods and procedures for authorizing, documenting, and performing changes to the network?
A. operatins setup
B. configuration management
C. change management
D. security administration
Answer: C
Q3. Which of these activities is part of the security administration service component in the operate phase?
A. develop an automated password change policy
B. use secure messaging
C. security policy administration
D. perform security assessment
Answer: C
Q4. Utilizing a trouble ticketing system to track problems is a part of which service component in the operate phase?
A. operations setup
B. change management
C. problem management
D. systems monitoring
Answer: C
Q5. Answer: A
Answer:
Q6. Which activity is part of the detailed design development service component in the design phase?
A. confirm project roles and responsibilities
B. design the routing and switching infrastructure
C. prepare for return on investment analysis
D. perform a security assessment
Answer: B
Q7. Which service component in the implement phase includes activities such as verifying that the customer understands the operational processes and its post-sales support responsibilities?
A. project planning
B. post-implementation support handoff meeting
C. update leading practices
D. develop escalation process
Answer: B
Q8. What is the primary objective of the paln phase?
B. assess the existing environment to determine whether it can support the proposed system
C. gain an understanding of high-level business and technical requirements
D. describe the activities involved in day-to-day support, management, and monitoring of the newly implemented system
Answer: B
Q9. Which two of these activities comprise the problem management service component in the operat phase? (choose two.)
A. send a replacement module
B. schedule a maintenance window
C. manage the problem
D. identify the problem
E. confirm roles and responsibilities
Answer: C,D
Q10. What is the primary objective of performing a network readiness assessment in the plan phase?
A. align business requirements to technical requirements
B. assess the current network infrastructure's ability to adequately support the new solution and identify new requirements
C. create a plan to recycle used equipment
D. install and test system components in a non-production environment
Answer: B