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NEW QUESTION 1
When choosing HP and genuine Samsung versus non-HP/Samsung cartridges, how is HP's value proposition supported?

  • A. by user testimonials
  • B. by low-cost replacements
  • C. by tests and reports
  • D. by informed decisions

Answer: D

NEW QUESTION 2
What is a characteristic of Grace, a "lost customer"?

  • A. considers price as the decision criteria
  • B. is likely to shop around for the lowest prices
  • C. tends to be more loyal to one reseller
  • D. sees value in HP products that reflect her needs

Answer: C

NEW QUESTION 3
A loyal HP small-to-midsized business (SMB) customer is looking to renew their HP supplies. Which supplies program is correct for this customer?

  • A. Supplies Big Deals (SBD) only
  • B. Supplies Big Deals (SBD) with Managed Component
  • C. Managed Contract only
  • D. Supplies Big Deals (SBD) with Managed Contract and Resilient Technologies

Answer: C

NEW QUESTION 4
Which benefit do the HP Jetlntelligence cartridges provide?

  • A. anti-fraud technology
  • B. combo/multi-pack
  • C. photo value pack
  • D. manual seal removal

Answer: B

NEW QUESTION 5
What is an advantage of selling original HP and genuine Samsung supplies?

  • A. HP offers a comprehensive portfolio for a variety of needs.
  • B. HP delivers enhanced financial and distribution support.
  • C. HP offers high warranty returns.
  • D. HP products are priced low when compared to its competitors.

Answer: A

NEW QUESTION 6
A customer purchases a non-HP cartridge and notices that it says 100% new on the packaging. What type of cartridge might this be?

  • A. Remanufactured
  • B. Clone
  • C. Do-lt-Yourself(DIY) refill kit
  • D. Continuous Ink Supply System

Answer: B

NEW QUESTION 7
Why should you choose original HP cartridges?

  • A. They are designed to provide high-quality print output, every time, from the cartridge design to its disposal.
  • B. Using non-original HP cartridges voids the warranty.
  • C. They are the lowest priced cartridges for printing marketing documents due to the vibrant colors associated with this type of printing.
  • D. You receive additional benefits of joining the HP ink program, including prize draws every month.

Answer: D

NEW QUESTION 8
Which original HP ink feature helps avoiding ink clogging?

  • A. premium ink ingredients
  • B. Planet Partners program
  • C. durability
  • D. reliability

Answer: D

NEW QUESTION 9
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