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NEW QUESTION 1
A security team is auditing a company’s network logs and notices that a USB drive was previously inserted into several of the servers. Many login attempts were then successfully performed using common login information.
Which of the following actions should be taken to close the vulnerability? (Select two.)

  • A. Disable guest account
  • B. Remove admin permissions
  • C. Modify AutoRun settings
  • D. Change default credentials
  • E. Run OS security updates
  • F. Install a software firewall

Answer: AC

NEW QUESTION 2
Which of the following features has undergone the most significant changes from Windows 7 to Windows 10 and greatly simplified the operating system installation process?

  • A. Driver detection
  • B. Metro interface
  • C. Account control
  • D. PXE installation

Answer: A

NEW QUESTION 3
A technician is working at a help-desk form and receives a call from a user who has experienced repeated BSODs. The technician is scheduled to take a break just after the call comes in. Which of the following is the BEST choice for the technician to make?

  • A. Politely ask the user to call back
  • B. Ask another technician to take the call
  • C. Troubleshoot the issue for the user
  • D. Input the issue as a ticket and escalate to Tier 2
  • E. Put the user on hold and troubleshoot after the scheduled break

Answer: B

NEW QUESTION 4
Which of the following must be enabled to configure 20 new machines to be booted over a network?

  • A. Multi-boot
  • B. Dynamic
  • C. PXE
  • D. GPT

Answer: C

NEW QUESTION 5
Which of the following user types should be used in a Windows environment to grant Internet access without allowing the permanent storage of files on the system?

  • A. Local Administrator
  • B. Standard User
  • C. Power User
  • D. Guest User

Answer: D

NEW QUESTION 6
A technician is recycling PCs to be reused by a middle school. Which of the following methods is MOST appropriate for ensuring data has been removed from the PCs?

  • A. Standard formatting
  • B. HD drilling
  • C. Low-level formatting
  • D. HD partitioning

Answer: C

NEW QUESTION 7
Which of the following is the amount of memory a user is limited to with a 32-bit version of Windows?

  • A. 2GB
  • B. 4GB
  • C. 8GB
  • D. 16GB

Answer: B

NEW QUESTION 8
Which of the following provide the MOST security for PCs and mobile devices? (Choose two.)

  • A. Access control lists
  • B. Multifactor authentication
  • C. Organizational unit
  • D. Trusted software sources
  • E. Data loss prevention
  • F. Pre-shared key

Answer: BD

NEW QUESTION 9
A SOHO technician needs to upgrade two computers quickly and is not concerned about retaining user settings. The users currently have Windows 8 and want to upgrade to Windows 10.
Which of the following installation methods would the technician MOST likely use to accomplish this quickly?

  • A. Unattended installation
  • B. Remote network installation
  • C. In-place upgrade
  • D. Clean installation

Answer: A

NEW QUESTION 10
An office manager emails a technical support contractor about a new desktop for one of the workers. The office manager provides a specific configuration for the desktop. The technician notes the request will require the purchase of a new system. New system purchases are not in the scope of the support agreement. Which of the following should the technician do NEXT?

  • A. Create a risk analysis report for review
  • B. Submit a change order for approval
  • C. Insist the worker accepts the standard desktop
  • D. Document the request and place the order

Answer: B

NEW QUESTION 11
A user’s mobile device appears to be losing battery life rapidly and often feels warm to the touch, even when it is put away.
The device is relatively new, so the user is concerned it is defective. A technician inspects the device and see the following:
Which of the following should be changed to resolve this issue?
220-1002 dumps exhibit

  • A. Privacy – Maps
  • B. Display – Brightness
  • C. Storage – Photos
  • D. Mail – Work

Answer: B

NEW QUESTION 12
A SOHO technician recently moved some data from one server to another to increase storage capacity. Several users are now reporting they cannot access certain shares on the network. When the users attempt to access the shares, they get the following error: Access Denied. The technician confirms the users are all in the proper security groups and have the proper access, but they are still unable to access the shares. Which of the following are the MOST likely reasons for these issues? (Select two.)

  • A. Administrative share permissions
  • B. Mapped drives
  • C. Group Policy hours restriction
  • D. Denied write/delete permissions
  • E. Disabled proxy settings

Answer: BD

NEW QUESTION 13
Ann, a user, calls a technician and reports that her PC will not boot. The technician confirms the memory, power supply, and monitor are all working. The technician runs internal diagnostics on the PC, but the hard drive is nor recognized. Which of the following messages will be displayed?

  • A. NTLDR not found
  • B. No boot device available
  • C. Operating system not found
  • D. BIOS ROM checksum error

Answer: B

NEW QUESTION 14
Which of the following steps should a technician take FIRST to prevent an electrical hazard when repairing a PC?

  • A. Put on an ESD strap.
  • B. Place components on an ESD mat
  • C. Disconnect the power before servicing the PC
  • D. Place the PC on a grounded work bench

Answer: C

NEW QUESTION 15
A small office’s wireless network was compromised recently by an attacker who brute forced a PIN to gain access. The attacker then modified the DNS settings on the router and spread malware to the entire network.
Which of the following configurations MOST likely allowed the attack to take place? (Select two.)

  • A. Guest network
  • B. TKIP
  • C. Default login
  • D. Outdated firmware
  • E. WPS
  • F. WEP

Answer: CF

NEW QUESTION 16
A customer’s computer is having difficulty opening programs and regularly receives error messages regarding low system resources. Which of the following performance settings changes would BEST help customer temporarily until upgrade can be made?

  • A. Data execution prevention
  • B. Page-file size
  • C. Visual effects
  • D. Processor scheduling

Answer: B

NEW QUESTION 17
When a user browses to a favorite website on a Windows laptop, a different website opens. A technician installs an additional web browser, but it also opens to the same unfamiliar site. The technician resets the web browser settings back to default, but the issue persists. Which of the following troubleshooting steps should the technician complete NEXT?

  • A. Change the browser’s home page
  • B. Check the Windows host file
  • C. Update the default web browser
  • D. Restore Windows to a previous date

Answer: B

NEW QUESTION 18
A technician has just finished installing a secondary OS on a workstation. After rebooting the computer, the technician receives the following error: No OS found. The technician confirms the boot.ini file is correct.
Which of the following is MOST likely causing this error?

  • A. The computer has GRUB Legacy installed
  • B. Windows Startup services are not running
  • C. An incompatible partition is marked as active
  • D. An unsupported version of Windows is installed

Answer: C

NEW QUESTION 19
A network administrator needs to be able to securely connect to a local router from within the office. Which of the following protocols should the administrator ensure is enabled on the router?

  • A. RDP
  • B. SSH
  • C. TFTP
  • D. HTTP

Answer: B

NEW QUESTION 20
Every time a user manually runs an antivirus scan, the workstation becomes unresponsive, and the user has to reboot A technician is dispatched and sees an antivirus pop-up in the system tray, indicating the computer is severely damaged, and a "click here" button to resolve it. There is a timer in the pop-up. counting down the time until the computer is no longer usable. Which of the following should the technician do NEXT?

  • A. Research the pop-up to see if it is a legitimate malware solution.
  • B. Click on the pop-up window to resolve the issue before the time runs out.
  • C. Send an email to all staff members warning them of malware on their system.
  • D. Disconnect the Ethernet cable from the workstation and disable WiFi.

Answer: D

NEW QUESTION 21
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