How Many Questions Of 220-1002 Dumps

NEW QUESTION 1
A technician is in the process of upgrading Windows 8 to Windows 10. The technician needs to make sure all of the applications, user profiles, documents, and PST files are preserved. Which of the following methods would the technician MOST likely perform on the computer?

• A. Unattended installation
• B. Refresh upgrade
• C. Clean installation
• D. In-place upgrade

Answer: B

NEW QUESTION 2
A technician wants to deploy a solution to manage a computer remotely. The technician is not allowed to modify any network configuration and is not able to forward any ports on the router to internal devices. Which of the following remote access technologies would be BEST suited for this situation?

• A. Remote desktop protocol
• B. Telnet client
• C. Virtual network computer
• D. Third-party tools
• E. Secure shell

Answer: C

NEW QUESTION 3
A security administrator does some network testing and identifies significant issues with security on desktop computers. As part of remediation, the network administrator is developing documentation based on best practices for applying updates to end users’ computers. The network administrator must create the process documentation needed to submit back to the security administrator for approval. Which of the following process documents would the network administrator MOST likely create? (Choose two.)

• A. Risk analysis
• B. End-user acceptance
• C. Backout plan
• D. Plan for change
• E. Business processes
• F. Request for proposal

Answer: CD

NEW QUESTION 4
Which of the following security methods BEST describes when a user enters a username and password once for multiple applications?

• A. SSO
• B. Permission propagation
• C. Inheritance
• D. MFA

Answer: A

NEW QUESTION 5
A user reports that a cell phone application is loading slowly and not functioning properly Which of the following should a technician do FIRST to remedy this issue?

• A. Remove and reinstall the application.
• B. Hard reset the cell phone.
• C. Reconnect the wireless network connection
• D. Close all running applications

Answer: D

NEW QUESTION 6
A user calls a technician to report loud beeps that are coming from the server room following a recent rainstorm and power outage. The technician verifies all the servers are online and working properly, and the backup power unit is functioning properly and without errors. Which of the following Is MOST likely the Issue?

• A. PSU alarm
• B. Humidity alarm
• C. Temperature alarm
• D. Motion alarm

Answer: C

NEW QUESTION 7
A user's computer reports it has many virus infections and directs the user to call a phone number for assistance. A technician removes the hard drive and virus scans the drive with another computer. The scan does not identify any viruses Which of the following is MOST likely the problem?

• A. Rootkit
• B. Zero-day malware
• C. Rogue antivirus
• D. Old virus definitions

Answer: D

NEW QUESTION 8
An end user’s PC is taking a long time to boot. Which of the following operations would be the BEST to resolve this issue with minimal expense? (Select two.)

• A. Remove applications from startup
• B. Defragment the hard drive
• C. Install additional RAM
• D. Install a faster hard drive
• E. End the processes in Task Manager
• F. Run the Disk Cleanup utility

Answer: AB

NEW QUESTION 9
A user who is running Windows 10 logs Into a machine and notices that shared drives are missing, the "My Documents* folder is empty, and personal settings are reset. Which of the following would be required to resolve the issue?

• A. Remove the registry entry and rename the local account folder.
• B. Delete or rename the local user folder.
• C. Run DISM and re-add the local power user account.
• D. Remove the user account In Credential Manager and restart the PC.

Answer: D

NEW QUESTION 10
Ann, a customer, calls a technician and states that she is very concerned about the privacy of her home computer and the security of her home network while browsing the Internet. Which of the following would the technician MOST likely discuss with Ann to educate her on security concepts addressing her concerns? (Choose two.)

• A. Firewall
• B. Antivirus
• C. Email filtering
• D. ACLs
• E. VPN

Answer: AE

NEW QUESTION 11
Joe, a customer, calls a technician to report a remote computer is demonstrate erratic behavior while he is working on it. The technician verifies the files and directories Joe is working on locally cannot be open in any application, and the computer is extremely slow. Which of the following is the MOST likely cause of this issue?

• A. Files disappearing
• B. File permission changes
• C. Application crash
• D. Too many start items

Answer: A

NEW QUESTION 12
A technician arrives on site to find that two users who have the same model on Android smartphone are having the same issue with a specific application.
Whenever they attempt to launch the application, it fails and gives an error message. Which of the following should the technician do FIRST?

• A. Reinstall the application
• B. Roll back the application to the earlier version
• C. Clear the application cache
• D. Update the OS of the smartphones

Answer: D

NEW QUESTION 13
Which of the following NTFS security settings overrides all other settings?

• A. Deny
• B. Modify
• C. Read
• D. Write

Answer: D

NEW QUESTION 14
Ann, a user, is attempting to log in to her email service form a third-party email client on her phone. When Ann enters her usual username and password, she receives an error message saying the credentials are invalid.
Ann then decides to reset her email password, but after the reset, the new credentials still do not work in the third-party email client.
Which of the following settings or features is responsible for the problems Ann is experiencing?

• A. Full device encryption
• B. Account lock
• C. Multifactor authentication
• D. Strong password requirements

Answer: C

NEW QUESTION 15
A user’s smartphone is experiencing limited bandwidth when at home. The user reports to a technician that the device functions properly when at work or in the car. Which of the following troubleshooting steps should the technician take NEXT?

• A. Reset the device’s network settings
• B. Check the data usage statistics on the device
• C. Verify the SSID with which the device is associated
• D. Run any pending application or OS updates

Answer: C

NEW QUESTION 16
Joe, a systems administrator, is setting up a risk management plan for the IT department. Part of the plan is to take daily backups of all servers. The server backups will be saved locally to NAS.
Which of the following can Joe do to ensure the backups will work if needed?

• A. Frequently restore the servers from backup files and test them
• B. Configure the backups to restore to virtual machines for quick recovery
• C. Set up scripts that automatically rerun failed backup jobs
• D. Set up alerts to let administrators know when backups fail
• E. Store copies of the backups off-side in a secure datacenter

Answer: D

NEW QUESTION 17
Which of the following built-in accounts was removed in Windows 10?

• A. Power User
• B. Administrator
• C. Guest
• D. Standard User

Answer: A

NEW QUESTION 18
A wireless access point is going to be configured in a small office located in a crowded building. Which of the following should the installation technician perform to increase the security of the wireless network? (Select two.)

• A. Reduce the transmit power
• B. Reduce the channel availably
• C. Disable the DHCP server
• D. Enable QoS management
• E. Disable the SSID broadcast
• F. Implement WPA encryption

Answer: AE

NEW QUESTION 19
A technician has installed a second monitor for a customer, but the desktop font sizes do not match. Which of the following display settings should be technician adjust to correct this issue?

• A. Resolution
• B. Refresh rate
• C. Extended monitor
• D. Color depth

Answer: A

NEW QUESTION 20
A network administrator notifies a technician that the company is experiencing a DDoS attack. Several internal Windows PCs are the source of the traffic. The network administrator gives the technician the Windows computer names and states they be scanned and cleaned immediately. With which of the following types of infections are the PCs MOST likely infected? (Select two.)

• A. Spyware
• B. Zombies
• C. Virus
• D. Ransomware
• E. Worm
• F. Botnet

Answer: BE

NEW QUESTION 21
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