The Update Guide To 220-1002 Exam Answers

NEW QUESTION 1
Following an incident, an administrator is gathering forensic evidence from a server for a human resources investigation. Which of the following best practices is MOST important to document throughout the process to maintain integrity of the findings?

• A. Acceptable use policy violations
• B. Server configuration
• C. Chain of custody
• D. Data loss incidents

Answer: C

NEW QUESTION 2
A manager with a restricted user account receives the following error message: Windows Update cannot currently check for updates because the service is not running.
The manager contacts the help desk to report the error. A technician remotely connects to the user’s computer and identifies the problem. Which of the following should the technician do NEXT?

• A. Reboot the computer
• B. Restart the network services
• C. Roll back the device drivers
• D. Rebuild the Windows profiles

Answer: B

NEW QUESTION 3
A technician is setting up a kiosk. The technician needs to ensure the kiosk is secure and users will have access to only the application needed for customer interaction. The technician must also ensure that whenever the computer is rebooted or powered on it logs on automatically without a password.
Which of the following account types would the technician MOST likely set up on this kiosk machine?

• A. Guest
• B. Administrator
• C. Power User
• D. Remote Desktop User

Answer: A

NEW QUESTION 4
An employee is unable to view in-office network folders while working at home. Which of the following is the MOST likely cause of the problem?

• A. Untrusted software
• B. Outdated antivirus
• C. MDM policies
• D. Inactive VPNs

Answer: D

NEW QUESTION 5
A network administrator wants to plan a major OS upgrade of the router, which acts as a default gateway in an organization. The administrator has documented the purpose of the change, scoped the change, and completed a comprehensive risk analysis. Which of the following is an important part of the change request process for which the administrator still must plan?

• A. Inform management regarding the anticipated amount of downtime
• B. Document a backout plan to roll back changes to the router
• C. Configure a redundant data path to eliminate downtime
• D. Make the downtime window larger than actually anticipated

Answer: B

NEW QUESTION 6
Which of the following types of scripts would be seen on the user end of a web page?

• A. .bat
• B. .js
• C. .sh
• D. .vbs

Answer: D

NEW QUESTION 7
A technician received 300 old desktops following a recent computer upgrade. After taking inventory of the old machines, the technician must destroy the data on the HDDs. Which of the following would be the MOST effective method to accomplish this task?

• A. Drill
• B. Hammer
• C. Low-level format
• D. Degaussing

Answer: D

NEW QUESTION 8
Ann, an end user, is utilizing a styles on her table. The recognition point is off when she uses the stylus, but it registers In the correct spool when she her finger. Which of the following would be the BEST resolution to issue?

• A. Restart the table
• B. Disable and then renewable Bluetooth
• C. Calibrate the touchscreen sensor
• D. Disconnect and then reconnect the stylus

Answer: C

NEW QUESTION 9
During the firmware upgrade of a web server, a power outage occurred. The outage caused a failure within the upgrade. Which of the following plans must be implemented to revert back to the most recent version of the firmware?

• A. Backout plan
• B. Contingency plan
• C. Alternative plan
• D. Backup plan

Answer: D

NEW QUESTION 10
Ann. an external user, has received several calls from a company asking why she has been sending the company communications with internal users' names in the "from" field. Ann calls a technician and explains she has not been sending any communications and would like this issue fixed The technician investigates and determines the PC is not infected with any viruses or malware. Which of the following should the technician check NEXT?

• A. Hijacked email
• B. DNS entries
• C. Hosts file
• D. POP3 errors

Answer: A

NEW QUESTION 11
A customer's computer is powered on and working, but the customer is unable to get to any wired network resources, shared drives, printers, or the Internet. Which of the following command-line tools should be used to troubleshoot this scenario?

• A. Ping
• B. Iwconfig
• C. Nbtstat
• D. Nslookup

Answer: A

NEW QUESTION 12
The IT department has installed new software in the folder C:\Program Files\Business Application\. Ann, a user, runs the business application and tries to save her work. When doing so, Ann receives the following error:
Cannot save file C: \Program Files\Business Application\file1.wrk – Access is denied.
Which of the following would be the MOST secure solution to this error?

• A. Add Ann to the local Power Users group
• B. Set the software to save to the %APPDATA% folder
• C. Add Ann to the local administrator group
• D. Give Ann write access to C:\Program Files\
• E. Give Ann permission to elevate her permissions through a UAC prompt

Answer: E

NEW QUESTION 13
A technician has set up a new computer for a customer and needs to add a login with administrative privileges. Which of the following tools should the technician use?

• A. Component Services
• B. System Configuration
• C. Security Policy
• D. Local Users and Groups

Answer: D

NEW QUESTION 14
A technician is contacted by a user who is working from home but is unable to connect to any office resources (e.g., files, printers). The user is able to access the Internet.
Which of the following should the technician check FIRST?

• A. VPN
• B. DHCP
• C. NAT
• D. DNS

Answer: A

NEW QUESTION 15
Which of the following can be applied directly to an organizational unit In Active Directory to provide security to both the user and the machine?

• A. Folder Redirection
• B. Group Policy
• C. Security Groups
• D. Home Folder

Answer: C

NEW QUESTION 16
A user has reported that a computer is running extremely slow when opening applications. A technician checks the computer and needs to verify memory utilization. Which of the following tools should the technician use to begin troubleshooting the issue?

• A. Task Scheduler
• B. Device Manager
• C. Drive Status
• D. Performance

Answer: D

NEW QUESTION 17
A technician is PXE booting a computer. Which of the following is the technician MOST likely performing on the computer?

• A. Image deployment
• B. Multiboot configuration
• C. In-place upgrade
• D. System repair

Answer: A

NEW QUESTION 18
A user calls a technician regarding an iOS mobile device that is having problems with standby time after a new update was applied. The technician verifies no new applications were installed since the update, but the device still has poor standby time even after the update is removed. Which of the following is the MOST likely cause of the issue?

• A. Zero-day malware
• B. Safari code injection
• C. OS corruption
• D. Overheating
• E. Time sync failure

Answer: D

NEW QUESTION 19
A MAC user’s operating system became corrupted, and files were deleted after malware was downloaded. The user needs to access the data that was previously stored on the MAC. Which of the following built-in utilities should be used?

• A. Time Machine
• B. Snapshot
• C. System Restore
• D. Boot Camp

Answer: A

NEW QUESTION 20
A junior Linux system administrator needs to update system software. Which of the following shell commands would allow the administrator to gain the necessary permissions to update the software?

• A. sudo
• B. chmod
• C. grep
• D. pwd

Answer: A

NEW QUESTION 21
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