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Q1. Which tool can determine the lines of business that add value to the customer business?
A. business capability model.
B. Porter’s value chain.
C. stakeholder power grid
D. PEST analysis.
Answer: B
Q2. Which option describes a reason to document the benefits and risks expected from a business case?
A. to have a basis for the project manager's performance rating
B. to have a consistent basis for judging the effectiveness of a solution
C. so that everyone has common understanding of problems that are likely to occur with the first release
D. to give the project sponsor a basis to support additional funding for deployment on a larger scale
Answer: B
Q3. Who are the two primary users of an implementation strategy? (Choose two.)
A. the technical architect
B. the leaders for training
C. executive sponsor and steering committee
D. the program leader responsible for achieving business results
E. major work package owners
Answer: D,E
Q4. Which option describes the recommended process for managing service improvement?
A. Define what you should measure; Gather, process and analyze the data; Present the information for management decision making; Implement corrective action.
B. Take measurements; Make one or more corrective actions; Take new measurements.
C. Determine requirements; Gather data; Analyze problems; Report on outcomes.
D. Determine requirements; Gather data and analyze data; Take corrective actions; Present management report on outcomes.
Answer: A
Q5. What two elements should be considered in an investment case? (Choose two.)
A. Delivering business results.
B. Eliminating OPEX.
C. Increasing CAPEX.
D. Optimizing costs.
Answer: A,D
Q6. Which options are three characteristics of the new billing and licensing models for IT products, solutions or services? (Choose three.)
A. Provides fixed rates.
B. Influences the value IT brings to the business.
C. Drives long term business outcomes.
D. Allows the IT department to focus on the core business.
E. Allows the customer to pay Cisco instead of the Partner.
Answer: B,C,D
Q7. Which step of the Cisco 9 Step Sales Approach to Outcome-Based Selling is where a Memorandum of Understanding is agreed with the customer?
A. Step 3 Customer Exposure
B. Step 6 Offer and Accept
C. Step 5 Identify and Design
D. Step 4 Customer Discovery
Answer: B
Q8. Which option describes what a change leader is responsible for?
A. telling people how they should do their work
B. assigning key people to be role models
C. planning to fill open jobs
D. deciding how to give out favors
Answer: B
Q9. Which two options are stages of the Benefit Realization Management for realizing benefits? (Choose two.)
A. accounting.
B. identification.
C. roles assignment
D. monitoring and review.
Answer: A,D
Q10. Which option is included in a business scenario?
A. activity-based costing used to perform the activities.
B. peak, low, and average transaction volumes
C. business goal, major activities, information used, and interactions among people and technology
D. list of recommended technology products, to provide automation and reduce costs
Answer: C