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Q1. Which three options are potential customer benefits of agreeing regular, formal, follow up meetings post implementation? (Choose three.)

A. Improved alignment of project to KPIs

B. Higher quality security management

C. Increased ability to mitigate risk

D. Enhanced end user support services

E. Improved responsiveness to changes in required business outcomes

F. Focus on solutions

Answer: A,C,E

Q2. Which statement describes a risk that is associated with relying on a customer's IT department?

A. The timeframe for executing the tasks may be longer than if Cisco or a Partner did this work.

B. The business unit executive uncovers that the solution required some customization,

tailoring, or configuration.

C. The IT executive takes credit for an activity which Cisco or the Partner should have executed.

D. The total cost of implementation is lower than you originally anticipated.

Answer: A

Q3. Which three options are potential Cisco and Partner benefits of agreeing to regular, formal, follow-up meetings post implementation? (Choose three.)

A. Increased profit margin from the project

B. Increased levels of customer satisfaction

C. Faster time to sale

D. Opportunity to identify further opportunities

E. Opportunity to promote special offers to the customer

F. Closer relationship with the customer

Answer: B,D,F

Q4. Which option is a tool that the sales professional can use to obtain information from peers customers and supervisions to gauge their strength and opportunities for improvement?

A. Exploratory interviews.

B. Business conversations.

C. 360-Degree feedback.

D. Structured surveys

Answer: C

Q5. Which example is a business case assumption that is most likely to be provided by the IT executive?

A. The expected weighted cost of capital can define the rate of return.

B. The number of personnel can be reduced in the business unit due to automation.

C. IT transaction volumes will grow 10% annually for the next 2 years.

D. The business will outsource customer service to a third party.

Answer: C

Q6. Which statement about implementation timelines is true?

A. They should allow for the shortest total project elapsed time, regardless of risk.

B. They should have a good balance across a variety of business groups.

C. The timing should be realistic, given the scope, budget, risk, and potential benefits.

D. The duration should be set by a single executive sponsor so that accountability is easiest to determine.

Answer: C

Q7. Which three options are real costs of maintaining outdated technology? (Choose three.)

A. Time to market.

B. Increased risk.

C. Capital expenditures.

D. Upgrade costs.

E. Total cost of ownership.

Answer: C,D,E

Q8. Which two options are true regarding chargeback and showback? (Choose two.)

A. Chargeback is an internal billing mechanism where departments directly pay for their consumption of IT services.

B. Showback is an internal billing mechanism where departments directly pay for their consumption of IT services.

C. Chargeback provides departments with visibility to their consumption of IT services but do not directly pay for the services.

D. Showback provides departments with visibility to their consumption of IT services but do not directly pay for the services.

Answer: A,D

Q9. Which option is a nonfinancial impact?

A. number of new sales wins due to improved collaboration

B. percentage reduction in attrition (resignations) among customer service reps due to improved tools

C. retirement of servers previously used for capacity spikes

D. improved brand image and reputation, as reflected in an informal set of interviews by someone writing an industry blog

Answer: D

Q10. How might an understanding of business and technology dependencies assist in the development of a phased implementation roadmap?

A. By enabling the creation of a risk mitigation plan to mitigate or reduce risk.

B. By determining the level of technical and business support needed to implement each roadmap component.

C. By helping to determine the most effective order in which each technology component should be implemented.

D. By focusing the Solution Architect onto the most mission-critical aspects of the solution first.

Answer: C