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Q1. An end user has an 7945 IP phone, but is unable to launch any of the IP phone applications. A network engineer has confirmed that the device is subscribed to the appropriate applications in Cisco Unified Communications Manager. 

How should the engineer instruct the user to launch the IP phone applications? 

A. Select the "?" button on the IP phone. 

B. Select the globe button on the IP phone. 

C. Select Settings > User Preferences. 

D. Select Settings > Device Configuration. 

Answer: B 

Q2. Which three methods can an engineer use to create users in Cisco Unity Connection? (Choose three.) 

A. Local 

B. Cisco Unified Presence Server 

C. Cisco Unified Communications Manager 

D. LDAP 

E. TMS 

F. Outlook 

Answer: A,C,D 

Q3. Use the router console to view the configuration and answer the question. 

Emergency calls from a Branch router phone is failing. From the router configuration information provided, why is this call failing? 

A. The dial-peer port assignment is incorrect 

B. the digit string prefix is missing 

C. The destination pattern is incorrect 

D. digit stripping needs to be performed 

Answer: C 

Explanation: 

The emergency dial peer configuration is shown below from the Branch routers: 

\psfHome.TrashScreen Shot 2015-03-11 at 8.48.49 AM.png 

Here we can see that 911 does not actually match the configured destination patterns. 

Q4. A technician is preparing to activate the needed services in Cisco Unified Communications Manager to integrate with an IM and Presence server. Which four services must be enabled? (Choose four.) 

A. Cisco TFTP 

B. Cisco AXL Web Service 

C. Cisco CTI Manager 

D. Cisco Messaging Interface 

E. Cisco Intercluster Lookup Service 

F. Cisco Extended Functions 

G. Cisco Unified Communications Manager 

H. Cisco Directory Sync 

Answer: A,B,C,G 

Q5. A voice engineer configured a Cisco Unified Presence client for a new employee. The CSF device and user are associated, but the end user cannot make a call using Cisco Unified Personal Communicator softphone mode..Which configuration item should be checked next to identify the issue? 

A. Client service framework 

B. Common device configuration 

C. Calling search space 

D. Route pattern 

Answer: C 

Q6. Two departments have their own call-park slot to park calls..Which feature on Cisco Unified CME allows one department to answer a call for another department? 

A. Call park 

B. Call forward 

C. Call transfer 

D. Pickup-group 

E. Barge-in 

Answer: D 

Q7. Which Cisco Unified Communications Manager plug in allows administrators to proactively monitor the overall health of their Cisco cluster? 

A. RTMT 

B. Cisco AXL Toolkit 

C. Cisco CTL Client 

D. Cisco JTAPI 

E. Cisco TAPS 

Answer: A 

Q8. Use the router console to view the configuration and answer the question. 

Calls to National numbers are failing. Using the Branch router configuration, correctly determine why these calls are not successful 

A. The port assignment should be 0/0/0:12 

B. The destination pattern should be 90[1-9]T 

C. The character "T" cannot be used in a Pots dial pattern 

D. The digit prefix should be "00" 

Answer: B 

Explanation: 

The National dial peer configuration is shown below: 

\psfHomeDesktopScreen Shot 2015-03-11 at 8.58.38 AM.png 

Q9. An engineer receives an isolated report that the customer can make calls successfully from an IP phone to other IP phones, but receives an error recording when attempting to call someone over the PSTN. The user cannot recall the error recording to provide the specific error message. Which two steps should the network engineer take to begin troubleshooting? (Choose two.) 

A. Enable debug isdn q931 on the gateway and have user make the same call from the IP phone to PSTN again. 

B. Check the region used by the IP phone in Cisco Unified Communications Manager. 

C. Test the call using Dialed Number Analyzer in Cisco Unified Communications Manager administrator. 

D. Check the calling search space used by the line on the IP phone in Cisco Unified Communications Manager. 

E. Check the gateway to determine which codec is being used by the appropriate dial peer. 

Answer: C,D 

Q10. A user reports that several IP phones in a single department are displaying a continuous "registering" message. Which fault domain should be investigated? 

A. network router 

B. Cisco Unified Communications Manager subscriber node 

C. network switch 

D. IP phones 

E. SIP gateway 

Answer: C