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Q1. Which command is used to troubleshoot calls as they enter and leave a PRI connection?
A. Debug isdn q 931
B. Show voice call summary
C. Debug voip dialpeer
D. Show dial-peer voice summary
Answer: A
Q2. Which transport layer protocol is used when a Cisco Unified Presence client is searching for a contact in directory?
A. TCP
B. UDP
C. IMAP
D. HTTP
Answer: A
Q3. An end user reports that conference calls are failing. Which fault domain should be investigated first?
A. IP phone
B. Cisco Unified Communications Manager Media Resources
C. voice gateways
D. network routers and switches
Answer: B
Q4. Which option can an administrator use to add users to Cisco Unity Connection in different time zones?
A. User Templates
B. Call Handler Template
C. Contact Template
D. Directory Handler
E. Interview Handler
Answer: A
Q5. Which option would an administrator use to find all unassigned directory numbers in Cisco Unified Communications Manager?
A. Route plan report
B. CDR
C. CAR
D. Cisco Reporting Tool
E. Directory number lookup
Answer: A
Q6. Which three methods can remotely force a Cisco Unified Communications Manager Express phone to reset? (Choose three.)
A. Issue a shutdown, no shutdown command on a switch port that provides PoE to a Cisco phone.
B. Issue the restart command under the ephone-dn configuration of the phone.
C. Issue the reset command under the ephone configuration of the phone.
D. Issue the reset command under the ephone-dn configuration of the phone.
E. Issue the reset H.H.H (mac-address) command telephony-service configuration.
F. Issue the reset H.H.H (mac-address) command under global configuration.
Answer: A,C,E
Q7. Which utility is recommended for a network administrator who must provision 300 users in Cisco Unified Communications Manager?
A. Batch Accounts Tool
B. Bulk Administration Tool
C. Bulk Accounts Tool
D. Batch Administration Tool
Answer: B
Q8. Which four fields must an administrator complete to create a new user in Cisco Unity Connection? (Choose four.)
A. Alias
B. User type
C. Extension
D. Corporate email address
E. First name
F. Last name
G. Employee ID
H. Template
Answer: A,B,C,H
Q9. Which client supports Cisco Unified Presence?
A. Jabber
B. Lync
C. Skype
D. Quip
Answer: A
Q10. Which report in the CAR tool provides information about the call volume for a specified period?
A. traffic summary report
B. Top N duration report
C. precedence call summary report
D. gateway utilization report
Answer: A