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Q1. RAG DROP 

Answer:  

Q2. Which option can an administrator use to add users to Cisco Unity Connection in different time zones? 

A. User Templates 

B. Call Handler Template 

C. Contact Template 

D. Directory Handler 

E. Interview Handler 

Answer: A 

Q3. A company has a 5-digit dial plan. A junior engineer inquires about the directory number external masks. Why are external masks used? 

A. to block calling number identification 

B. to enable called number identification 

C. to convert the calling directory number to the PSTN routable calling directory number 

D. to associate a directory number with a SIP endpoint 

Answer: C 

Q4. A technician is preparing to activate the needed services in Cisco Unified Communications Manager to integrate with an IM and Presence server. Which four services must be enabled? (Choose four.) 

A. Cisco TFTP 

B. Cisco AXL Web Service 

C. Cisco CTI Manager 

D. Cisco Messaging Interface 

E. Cisco Intercluster Lookup Service 

F. Cisco Extended Functions 

G. Cisco Unified Communications Manager 

H. Cisco Directory Sync 

Answer: A,B,C,G 

Q5. Which protocol is used to monitor active voice call quality? 

A. RTCP 

B. RTP 

C. QoS 

D. STP 

E. SDP 

Answer: A 

Q6. Which type of template should be used when a network engineer adds a new call center agent in the Cisco Unity Connection? 

A. Contact 

B. Call handler 

C. User 

D. Notification 

Answer: C 

Q7. Which two protocols does Jabber use to achieve Presence status? (Choose two.) 

A. SIP/SIMPLE 

B. XMPP 

C. SCCP 

D. MGCP 

E. SOAP 

Answer: A,B 

Q8. Which three locations can an administrator import from to create users on Cisco Unity Connection? (Choose three.) 

A. Bulk administration tool 

B. LDAP 

C. Cisco Unified Communications Manager via AXL 

D. Outlook 

E. Presence 

F. Cisco Compatible Extensions 

Answer: A,B,C 

Q9. A network engineer receives a report about poor quality on an active call between the IP phone of user A over the WAN to the IP phone of user B. Using web access to the phone, the network engineer remotely checks call statistics such as jitter, network delay, and packet loss. Calculated packet loss is 3%, average jitter is 20 ms, network delay is 1 ms, and conceal seconds is 7. 

What is the most likely problem with this call? 

A. Calculated packet loss is too high. 

B. Average jitter is too high. 

C. Network delay is too high. 

D. Conceal seconds are too high. 

Answer: A 

Q10. Which profile must be added to the end user profile when enabling an end user for Cisco Unified Presence? 

A. Device profile 

B. UC service profile 

C. Extension mobility profile 

D. SIP profile 

Answer: B