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Q1. Which three options are technical value solution assessment factors that need to be considered and could increase pipeline growth? (Choose three.)

A. Solution profitability.

B. Maintenance policies.

C. Conformity to technical standards.

D. Solution NPV.

E. Need for increased coverage.

Answer: A,B,C

Q2. Which is the result of establishing goals, objectives and smart objectives in an organization?

A. Measured results with KPIs

B. An appropriate Project Management

C. A better CANVAS

D. A better Business Process

Answer: A

Q3. Which option is a benefit of technology adoption?

A. Customer realizes the benefits stated by Cisco and the partner during the negotiation phase.

B. Customer gets to replace their old systems and solutions.

C. Adoption increases sales.

D. Customer pays only when the technology is adopted.

Answer: A

Q4. Which statement about a forum for feedback is true?

A. It is used to broadcast status.

B. It is for managers only.

C. It provides a way to exchange positive and negative things that happen.

D. It is the best way to announce training.

Answer: C

Q5. Which three pre-requisites are needed to have KPIs provide information regarding progress on reaching goals? (Choose three.)

A. To have analyzed the mission

B. To have identified the stakeholders

C. To have defined goals

D. To have developed a CANVAS

E. To have established deadlines

F. To have had follow up meetings

Answer: A,B,C

Q6. Which three benefits are derived from Business Transformation? (Choose three.)

A. become more competitive

B. establish new customer relationships

C. generate value

D. become more creative

E. accelerate the Go To Market

Answer: A,B,C

Q7. Which two consideration should you take into account when communicating the business outcomes story? (Choose two)

A. Be aware of the length of your presentation.

B. Provide a detailed explanation of all technical information.

C. Keep the meeting time to a minimum.

D. Know your audience and what is of interest to them.

Answer: A,D

Q8. Which statement about why stakeholder analysis for a large initiative can be challenging is

true?

A. A higher level of politics and uncertainty typically exists with larger initiatives.

B. The IT department most likely has a higher level of influence as compared to other projects.

C. The stakeholder analysis 2x2 framework -- interest vs. power -- only works for small scope projects.

D. It is necessary to assess 90% or more of the stakeholders for an effort.

Answer: A

Q9. Which statement describes a benefit of using SWOT analysis?

A. It allows you to confirm the status of a customer's specific improvement initiatives.

B. It helps you gain a broader perspective about the customer's strategic situation.

C. It allows the IT organization to show business leaders that they understand service-level impacts on financial results.

D. It provides a snapshot of the industry forces, competitors, suppliers, and market leaders.

Answer: B

Q10. Which action should be done to assess training needs?

A. Ask mangers if their employees need new skills.

B. Look at prior problem tickets.

C. Conduct interviews with people who represent major user roles.

D. Identify where the system is most confusing to use.

Answer: C