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Q1. Which three statements about QoS in a Cisco Unified Intelligent Contact Management solution are true? (Choose three.)

A. In a Cisco Unified Intelligent Contact Management network, if the traffic is marked in the ICM, QoS trust needs to be enabled on access-layer routers and switches.

B. The high priority queue for the private network should be granted 90 percent of total available bandwidth.

C. The high priority queue for the private network should be granted 75 percent of total available bandwidth.

D. The high priority queue for the private network should be granted 65 percent of total available bandwidth.

E. Traffic marking in Cisco Unified ICM means that configuring separate private high and private medium/low sets of IP addresses is no longer necessary.

F. Traffic marking in Cisco Unified ICM means that configuring separate private high and private medium/low sets of IP addresses is still necessary.

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Q2. The Cisco Finesse supervisor features extend the agent desktop with additional gadgets. Which threeadditional features are provided? (Choose three.)

A. team performance gadget to view agent status

B. queue statistics gadget to view queue (skill group) statistics for the supervisor's queues

C. Cisco Unified Communications Manager Remote Silent Monitoring

D. barge-in and intercept

E. gadget to park calls

F. transcoder gadget for recording

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Q3. Which two primary factors affect bandwidth sizing between a Cisco Unified Intelligence Center server andclient? (Choose two.)

A. number of historical reports the user is running concurrently

B. number of concurrent agents logged on to Cisco Unified Intelligence Center

C. number of historical database servers in the deployment

D. number of real-time reports the user is running concurrently

E. total ECC variables in bytes

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Q4. Which four items are factors of bandwidth requirements for the visible network connection between the Cisco Unified Contact Center Enterprise Agent Peripheral Gateway and the call router? (Choose four.)

A. busy hour call attempts

B. number of skill groups per agent

C. number of agents

D. number of call types

E. percent of traffic with Courtesy Callback

F. number of call and ECC variables

G. number of concurrent real-time reports

H. percent of traffic requires Agent Greeting

I. percent of traffic requires Whisper Announcements

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Q5. Which three system responses are valid if the Cisco Unified Contact Center Enterprise (centralized deployment with remote branches) and the remote branch lose the public network connection to both of the data centers? (Choose three.)

A. The local voice gateway detects the failure of the communications path. The voice gateway goes into SRST mode to provide local dial-tone functionality.

B. With Cisco Unified CVP, the voice gateway detects the loss of connection to the Cisco Unified CVP

call server. The voice gateway then executes local bootstrap TCL script, answers the call, and forwards it to the hunt group.

C. The active call that arrived at the local PSTN connection and was answered by agent at that site remains active, however, the agent peripheral gateway loses access to the call and creates a TCD record.

D. The Cisco Finesse server detects the loss of connectivity to the agent desktop and automatically signs the agent out of the system.

E. With Cisco Unified CVP, the voice gateway detects the loss of connection to the Cisco Unified CVP call server. The voice gateway then connects to the communication manager cluster to provide local dial-tone functionality.

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Q6. Refer tothe exhibit.

In a Cisco Finesse 10.0(x) deployment, in Supervisor Gadget under the Queue Statistics pane, which option describes what the Other column represents?

A. number of agents assigned to the queue who are on inbound calls

B. number of calls handled by the agents associated with that queue

C. number of agents assigned to the queue who are on outbound calls

D. number of agents assigned to the queue who are on internal consult calls

E. number of agents assigned to the other queues

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Q7. When you deploy Cisco Unified CCE on Cisco UCS C-Series Servers, which statement about the connectivity of the upstream switches is true?

A. You can connect the Cisco UCS C-Series Servers to stacked Layer 2 switches (having multiple Layer 2 switches for HA but in a stackable configuration).

B. You can connect to two or more Layer 2 upstream switches.

C. You can connect to only one Layer 2 upstream switch per Cisco UCS C-Series Server.

D. Cisco UCS C-Series Server does not support Layer 2 upstream switches.

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Q8. Which three components are required in a Cisco Unified CVP VXML "standalone" server deployment model? (Choose three.)

A. Cisco Unified CVP Call Studio

B. Cisco Unified CVP VXML Server

C. Cisco Unified CVP reporting server

D. load balancer

E. ingress voice gateway

F. egress voice gateway

G. VRU peripheral gateway

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Q9. Refer to the exhibit. Which option describes Cisco Unified CCE on the UCS B Fabric Interconnection pair to the upstream network connectivity?

A. Have a straight links scheme from the UCS B FI pair to the upstream Layer 2 switches as shown in Figure 1-1.

B. Have a cross-connect links scheme from the UCS B FI pair to the upstream Layer 2 switches as shown in Figure 1-2.

C. Any of the design options can be deployed with Cisco Unified CCE, but only one of those two options can be deployed within the entire solution.

D. Both design options can be deployed with Cisco Unified CCE and you can include both design options within the solution.

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Q10. Which type of traffic from the peripheral gateway to the central controller is considered high priority in the Cisco Unified Contact Center Enterprise solution?

A. configuration requests

B. skill group data

C. routing and DMP control traffic

D. Real-Time Monitoring

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