What Downloadable 600-455 vce Is?

Q1. Erlang calculations are used to size contact center resources. Which two resources are sized by using Erlang-B? (Choose two.)

A. agents

B. IVR ports

C. PSTN gateway trunks

D. reporting ports

View Answer

Q2. How does the Cisco Unified Contact Center Enterprise solution encrypt the logger database?

A. AES

B. SHA

C. MD5

D. TLS

View Answer

Q3. Which three statements about QoS in a Cisco Unified Intelligent Contact Management solution are true? (Choose three.)

A. In a Cisco Unified Intelligent Contact Management network, if the traffic is marked in the ICM, QoS trust needs to be enabled on access-layer routers and switches.

B. The high priority queue for the private network should be granted 90 percent of total available bandwidth.

C. The high priority queue for the private network should be granted 75 percent of total available bandwidth.

D. The high priority queue for the private network should be granted 65 percent of total available bandwidth.

E. Traffic marking in Cisco Unified ICM means that configuring separate private high and private medium/low sets of IP addresses is no longer necessary.

F. Traffic marking in Cisco Unified ICM means that configuring separate private high and private medium/low sets of IP addresses is still necessary.

View Answer

Q4. Which three statements about Courtesy Callback are true? (Choose three.)

A. Courtesy Callback reduces the time callers have to wait in a queue.

B. Courtesy Callback enables Cisco Unified Communication Manager to offer callers (who meet your criteria) the option to receive a courtesy callback by the system instead of waiting in the queue.

C. The caller who has been queued by Cisco Unified Communication Manager can hang up and subsequently be called back when an agent is close to becoming available (preemptive callback).

D. Courtesy Callback does not change the time a customer must wait to be connected to an agent.

E. If the caller decides to be called back by the system, they leave their name and the time they want to be callback.

F. You can schedule a callback for a specific time.

G. Courtesy Callback is supported only with Cisco Voice Gateway.

H. Courtesy Callback is not allowed with Agent Request API.

View Answer

Q5. For the Cisco Contact Center Enterprise Outbound option, which Cisco Unified Communications Manager feature can be used to disable ringback during transfer to agent for a scenario that involves SIP trunks?

A. replaces header script

B. normalization script

C. association script

D. transformation script

View Answer

Q6. Which statement about when you deploy Cisco Unified CCE on UCS B/C Tested Reference Design TRC servers where each physical CPU core is mapped 1-1 with a vCPU is true?

A. You can overload/over-subscribe the vCPU/cores on the UCS servers as long as you do not over-subscribe the computing resources in MHz on each server host.

B. You cannot overload/over-subscribe the vCPU/cores on the UCS servers even if you do not over-subscribe the computing resources in MHz on each server host.

C. You can overload/over-subscribe the vCPU/cores on the UCS servers as long as the memory reservations are within 80% of the available memory of the host.

D. You can overload/over-subscribe the vCPU/cores on the UCS servers as long as the total CPU reservations are within 65 percent of the available CPU of the host (there is spare room in CPU computing resources).

View Answer

Q7. Which three statements about the high availability of Cisco Unified Intelligent Contact Management central controller are valid? (Choose three.)

A. If one ICM call router of a duplex pair of Cisco Unified ICM call routers fails, the surviving ICM call router recognizes the failure when it receives no response to heartbeats over the private LAN.

B. During Cisco Unified ICM call router failover processing, calls in progress in Cisco Unified Customer Voice Portal are disconnected, but all new calls are processed successfully.

C. If ICM Logger side A fails, the impact of call processing is limited to ICM call router side A.

D. If ICM Logger side A fails, router side B cannot send historical info to ICM Logger side A and is limited to ICM Logger side B.

E. There is no impact on call processing during a Cisco Unified ICM Logger failure.

F. If the private LAN fails, the peripheral gateways are used to help determine the active call router side of the duplex pair.

G. If ICM Logger side B fails, the ICM Router side B cannot send real-time and historical info to logger side A.

View Answer

Q8. Which two statements about Cisco Unified Customer Voice Portal Whisper Announcements are true? (Choose two.)

A. In Whisper Announcements, wave files must match Cisco Unified CVP encoding and format requirements (G.711, CCITT A-Law 8 kHz, 8 bit, mono).

B. The maximum play time for a Whisper Announcement is subject to a timeout (default 45 sec).

C. Two Whisper Announcements can play for each call.

D. In Whisper Announcements, wave (.wav) is the only supported file type.

E. While a Whisper Announcement is playing, the agent can put the call on hold.

View Answer

Q9. Which two primary factors affect bandwidth sizing between a Cisco Unified Intelligence Center server andclient? (Choose two.)

A. number of historical reports the user is running concurrently

B. number of concurrent agents logged on to Cisco Unified Intelligence Center

C. number of historical database servers in the deployment

D. number of real-time reports the user is running concurrently

E. total ECC variables in bytes

View Answer

Q10. Which type of traffic from the peripheral gateway to the central controller is considered high priority in the Cisco Unified Contact Center Enterprise solution?

A. configuration requests

B. skill group data

C. routing and DMP control traffic

D. Real-Time Monitoring

View Answer