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Q1. In the congestion control feature of Cisco Unified Contact Center Enterprise, which four options handle the calls that are to be throttled? (Choose four.)

A. Treat the call with Dialed Number Default Label.

B. Queue the call and play a message, then release the call.

C. Treat the call with System Default Label.

D. Terminate the call with a Dialog Fail or RouteEnd.

E. Transfer calls to an available IVR port.

F. Send a Release Message to the routing client.

G. Offer Courtesy Callback to the caller, then terminate the call.

H. Transfer the call to the Cisco Unified Communications Manager hunt group.

Answer: A C D F

Q2. In a Cisco Finesse 10.0(x) deployment, primary and secondary nodes can be installed on separate domains. Which two requirements must be met for the pair to work properly? (Choose two.)

A. Each Cisco Finesse server should be able to perform DNS lookup of the other server using fully qualified domain name.

B. Primary and secondary Cisco Finesse servers should only communicate with IP address.

C. All Cisco Finesse clients should be able to perform DNS lookups of the Cisco Finesse servers using the FQDN.

D. All Cisco Finesse clients should connect to the server with IP address.

E. All Cisco Finesse clients should be local to the Cisco Finesse servers.

Answer: A C

Q3. The Cisco Finesse in a Cisco Unified Contact Center Enterprise deployment includes the Tomcat service. Which three applications does the Tomcat service contain? (Choose three.)

A. Finesse desktop application

B. Finesse REST API

C. Finesse VXML applications

D. Finesse HTTP server

E. Finesse administration application

F. Finesse CTI Object application

Answer: A B E

Q4. The Cisco Finesse supervisor features extend the agent desktop with additional gadgets. Which threeadditional features are provided? (Choose three.)

A. team performance gadget to view agent status

B. queue statistics gadget to view queue (skill group) statistics for the supervisor's queues

C. Cisco Unified Communications Manager Remote Silent Monitoring

D. barge-in and intercept

E. gadget to park calls

F. transcoder gadget for recording

Answer: A B D

Q5. Which type of MTP is supported with Cisco Unified Mobile Agent?

A. MTP Pass-Through

B. MTP No Pass-Through

C. MTP Pass-Around

D. MTP No Pass-Around

Answer: B

Q6. Which four items are factors of bandwidth requirements for the visible network connection between the Cisco Unified Contact Center Enterprise Agent Peripheral Gateway and the call router? (Choose four.)

A. busy hour call attempts

B. number of skill groups per agent

C. number of agents

D. number of call types

E. percent of traffic with Courtesy Callback

F. number of call and ECC variables

G. number of concurrent real-time reports

H. percent of traffic requires Agent Greeting

I. percent of traffic requires Whisper Announcements

Answer: A B C F

Q7. In Cisco Finesse 10.0(x), which VM network adapter type removes the requirement to disable the LRO feature on the VM host?

A. Vlance network adapter type

B. Flexible VM network adapter type

C. E1000 network adapter type

D. VMXNET network adapter type

E. VMXNET3 network adapter type

Answer: C

Q8. With Cisco Unified Contact Center Enterprise, what is the maximum number of skill groups in a Cisco Finesse Queue gadget?

A. 100

B. 15

C. 50

D. 20

Answer: C

Q9. Which option describes the impact of using a Requalify Call node in a routing script for the Cisco Unified Contact Center Enterprise system?

A. The call type is changed and continues the current script execution.

B. The call is reset to the new call type, like a new call with all counters reset to zero.

C. There is no impact, and the call type is used only for the initial script selection process.

D. The call is reclassified and the system executes a new routing associated with that call type.

Answer: D

Q10. Which three features does Cisco Finesse provide as an out-of-the-box agent desktop? (Choose three.)

A. basic call control (answer, hold, retrieve, end, and make call)

B. advanced call control (consultation, transfer after consult, conference after consult)

C. agent historical reports

D. ready and login reason codes

E. phonebooks and workflows

F. desktop for third-party ACD

Answer: A B E