Latest Cisco 600-455 braindumps

Q1. Which option describes the recommended way to configure redundant Cisco Unified Communications Manager subscribers for Cisco IP phone registration in a single cluster for the Cisco Unified Contact Center Enterprise solution?

A. Add a redundant device pool to the Cisco Unified CallManager Group configuration.

B. Add a second TFTP server to the cluster.

C. Add an additional Cisco Unified Communications Manager subscriber to the Cisco Unified Communications Manager Group defined in device pool of the Cisco IP Phone.

D. Use an SRST reference in the device pool.

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Q2. Erlang calculations are used to size contact center resources. Which two resources are sized by using Erlang-B? (Choose two.)

A. agents

B. IVR ports

C. PSTN gateway trunks

D. reporting ports

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Q3. In a Cisco Unified Contact Center Enterprise deployment with geographically redundant central controllers, a new site is added with two new Admin Workstations as the only AWs at the site. Which option is the recommended configuration (AW type) for these two machines?

A. 1 - Primary Distributor AW, 1 - Secondary Distributor AW

B. 1 - Primary Distributor AW, 1 - Client AW

C. 1 - Secondary Distributor AW, 1 - Client AW

D. 2 - Client AWs

E. 2 - Secondary Distributor AWs

F. 1 - Primary Client AW, 1 - Secondary Client AW

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Q4. Which type of MTP is supported with Cisco Unified Mobile Agent?

A. MTP Pass-Through

B. MTP No Pass-Through

C. MTP Pass-Around

D. MTP No Pass-Around

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Q5. In Cisco Unified Contact Center Enterprise Outbound option with SIP Dialer, which twocampaign modes require a dialer port to place a call? (Choose two.)

A. Direct Preview dialing mode

B. Progressive dialing mode

C. Predictive dialing mode

D. Transfer to IVR dialing mode

E. Courtesy Callback Dialing mode

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Q6. The Cisco Finesse in a Cisco Unified Contact Center Enterprise deployment includes the Tomcat service. Which three applications does the Tomcat service contain? (Choose three.)

A. Finesse desktop application

B. Finesse REST API

C. Finesse VXML applications

D. Finesse HTTP server

E. Finesse administration application

F. Finesse CTI Object application

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Q7. Which option describes when a call type is assigned to a call in the Cisco Unified Contact Center Enterprise system?

A. when the call is routed to an agent

B. when the call is first post-routed from Cisco Unified Customer Voice Portal

C. when the call terminates and data is written to the Cisco TCD table

D. when a call-routing script hits the first Queue to Skill Group node

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Q8. Which two statements about a Contact Center Enterprise solution in virtualized environment are true? (Choose two.)

A. UCS B/C series NIC teaming is supported.

B. 10/100 NIC speeds are supported.

C. Gigabit Ethernet Auto Negotiation is optional for NIC and switch.

D. 802.1Q uplinks to VMware hosts must not be configured for host/edge spanning-tree forwarding.

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Q9. Which three features does the SIP Proxy software provide when Cisco Unified Contact Center Enterprise, Cisco Unified Customer Voice Portal, and Cisco Unified SIP Proxy are used? (Choose three.)

A. centralized dial plan

B. load balancer for HTTP and SIP

C. integration with Cisco ISR using SM-SRE

D. N+1 or N.N redundancy

E. box-to-box redundancy

F. demarcation point between networks

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Q10. Which Cisco Unified Customer Voice Portal Call Studio scripts are allowed to be modified for the Courtesy Callback feature?

A. BillingQueue, Callback Engine, CallbackEntry, CallbackQueue, CallbackWait

B. Billing, Callback Engine, CallbackEntry, CallbackQueue, CallbackWait

C. BillingQueue, Callback Engine, CallbackEntry, CallbackBilling, CallbackWait

D. BillingQueue, CallbackEntry, CallbackWait

E. BillingQueue, Callback Engine, CallbackEntry

F. Billing, CallbackEntry, CallbackWait

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