What Highest Quality 600-455 vce Is?

Q1. Which two statements about Cisco Unified Mobile Agents are true? (Choose two.)

A. An additional voice gateway is required for Silent Monitoring.

B. They extend and connect.

C. They perform call control features (example: Hold/Conference/Transfer) only from the agent desktop.

D. They are limited only to PSTN phones and mobile phone; IP phones are not supported.

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Q2. Which two statements about Cisco Unified Customer Voice Portal Whisper Announcements are true? (Choose two.)

A. In Whisper Announcements, wave files must match Cisco Unified CVP encoding and format requirements (G.711, CCITT A-Law 8 kHz, 8 bit, mono).

B. The maximum play time for a Whisper Announcement is subject to a timeout (default 45 sec).

C. Two Whisper Announcements can play for each call.

D. In Whisper Announcements, wave (.wav) is the only supported file type.

E. While a Whisper Announcement is playing, the agent can put the call on hold.

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Q3. Which type of traffic from the peripheral gateway to the central controller is considered high priority in the Cisco Unified Contact Center Enterprise solution?

A. configuration requests

B. skill group data

C. routing and DMP control traffic

D. Real-Time Monitoring

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Q4. In a Cisco Finesse 10.0(x) deployment, which two certificates do the Cisco Finesse primary and secondary servers accept when HTTPS protocol is used to access the administration console or agent desktop? (Choose two.)

A. digital certificate

B. certificate authority certificate

C. domain validation certificate

D. self-signed certificate

E. root certificate

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Q5. Which three features does the SIP Proxy software provide when Cisco Unified Contact Center Enterprise, Cisco Unified Customer Voice Portal, and Cisco Unified SIP Proxy are used? (Choose three.)

A. centralized dial plan

B. load balancer for HTTP and SIP

C. integration with Cisco ISR using SM-SRE

D. N+1 or N.N redundancy

E. box-to-box redundancy

F. demarcation point between networks

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Q6. Which Cisco Unified Border Element configuration is correct for a Cisco Unified Contact Center Enterprise with Cisco Unified Customer Voice Portal and Cisco Unified Border Element deployment?

A. You must dedicate a voice gateway for VXML browser sessions.

B. You must configure Cisco Unified Border Element as media pass flow-around mode.

C. You must configure Cisco Unified Border Element as media pass flow-through mode.

D. You must use box-to-box Cisco Unified Border Element redundancy.

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Q7. Which three features does Cisco Finesse provide as an out-of-the-box agent desktop? (Choose three.)

A. basic call control (answer, hold, retrieve, end, and make call)

B. advanced call control (consultation, transfer after consult, conference after consult)

C. agent historical reports

D. ready and login reason codes

E. phonebooks and workflows

F. desktop for third-party ACD

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Q8. In a Cisco Finesse 10.0(x) deployment, primary and secondary nodes can be installed on separate domains. Which two requirements must be met for the pair to work properly? (Choose two.)

A. Each Cisco Finesse server should be able to perform DNS lookup of the other server using fully qualified domain name.

B. Primary and secondary Cisco Finesse servers should only communicate with IP address.

C. All Cisco Finesse clients should be able to perform DNS lookups of the Cisco Finesse servers using the FQDN.

D. All Cisco Finesse clients should connect to the server with IP address.

E. All Cisco Finesse clients should be local to the Cisco Finesse servers.

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Q9. Erlang calculations are used to size contact center resources. Which two resources are sized by using Erlang-B? (Choose two.)

A. agents

B. IVR ports

C. PSTN gateway trunks

D. reporting ports

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Q10. Refer to the exhibit. Which option describes Cisco Unified CCE on the UCS B Fabric Interconnection pair to the upstream network connectivity?

A. Have a straight links scheme from the UCS B FI pair to the upstream Layer 2 switches as shown in Figure 1-1.

B. Have a cross-connect links scheme from the UCS B FI pair to the upstream Layer 2 switches as shown in Figure 1-2.

C. Any of the design options can be deployed with Cisco Unified CCE, but only one of those two options can be deployed within the entire solution.

D. Both design options can be deployed with Cisco Unified CCE and you can include both design options within the solution.

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