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Q1. Which options are two benefits of understanding the customer's business model? (Choose two.)
A. Understanding the customer's business model changes the way you interact with your customer.
B. Understanding the customer's business model provides control and assessment of project challenges.
C. Understanding the customer's business model helps track progress through outcomes.
D. Understanding the customer's business model is used to address the sales force mindset.
Answer: A,C
Q2. Which two options are examples of Key Performance Indicators? (Choose two.)
A. Percentage of job offers accepted
B. Perception level of satisfaction of customers
C. Quantity of new organizational goals
D. Revenue growth versus industry benchmark
Answer: A,D
Q3. Which three sentences are true regarding the stakeholder power grid? (Choose three.)
A. It shows relationships of power among executives.
B. It displays the risk position of future investments.
C. It shows current and optimal future state.
D. It is a visual picture.
E. It shows quantitative information about stakeholder requirements.
F. It shows differences among stakeholders.
Answer: C,D,F
Q4. Which are the four types of requirements for aligning outcomes to business needs?
A. Business, Functional, Strategic,Tactical
B. Strategic, Tactical, Operational, Procedural
C. Functional, Operational, Administrative, Strategic
D. Business, Technical, Functional, Transitional
Answer: D
Q5. In a cloud implementation scenario, what does the sales professional must take into consideration regarding the revenue of a business outcomes selling?
A. Revenue from this model could increase in25%.
B. Revenue from this model is immediate.
C. Revenue from this model is realized over a longer period of time.
D. Revenue from this model is three times bigger than in the traditional product selling.
Answer: C
Q6. Which two dimensions are used in the stakeholder power grid? (Choose two.)
A. Influence/Authority
B. Power/Influence
C. Interest/Empathy
D. Interest/Support
E. Consensus/Support
Answer: B,D
Q7. Which two benefits does IT as a Service provide to the customer? (Choose two.)
A. Reduced OPEX.
B. Reduced CAPEX.
C. Reduced ROI.
D. Reduced TCO.
E. Reduced Chargeback.
Answer: B,D
Q8. How does understanding the customer's business model holistically address the customer's business challenge?
A. Segmentedsolutions designed for their specific outcomes make it easier for them to be more relevant to their company's business challenges.
B. Customers define how they want to measure success, and we work with them to turn this into metrics and a plan to achieve results.
C. As your conversations become more focused on their business challenges and value, customers will see you as a problem solver and not just a sales person.
D. With the comprehensive solution addressing their whole infrastructure, it is easier for customers to see value and progress, see gaps and what is next, and manage their IT investments.
Answer: D
Q9. Which three additional costs may arise from a subscription model and should be factored into the total cost of ownership of IT as a Service? (Choose three.)
A. Cost of accounting and tracking
B. Software asset and management
C. Cost of Hardware and Software
D. Auditing and control
E. Chargeback and Showback
F. It varies, depending on the technology solution or service
Answer: A,B,D
Q10. Which two options are part of customer relationship management? (Choose two.)
A. Developing market research.
B. Moving the customer towards positive decisions about IT investments and initiatives
C. Classifying customer segments.
D. Identifying key stakeholders.
Answer: B,D