The Secret of Cisco 810-403 vce

Q1. Which two questions are used during high level outcome selling? (Choose two.) 

A. What are the technical restrictions of business? 

B. How is progress vs. outcomes measured? 

C. How does talent architecture influence the definition of business outcomes? 

D. How are the goals of top executives achieved? 

E. What capabilities are needed to achieve the outcomes? 

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Q2. Which two options are part of customer relationship management? (Choose two.) 

A. Developing market research. 

B. Moving the customer towards positive decisions about IT investments and initiatives 

C. Classifying customer segments. 

D. Identifying key stakeholders. 

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Q3. The customer mindset across verticals is changing as they become more aware of technology solutions and their influence on the organization. Which three options are characteristics of this customer mindset? (Choose three.) 

A. Perspective towards technology services and solutions is same across industry verticals 

B. Less loyal to a specific vendor due to technology as a commodity and availability of service solutions 

C. Expect providers to sell products and contracts 

D. Expect measurable value in terms of business outcomes 

E. Have a greater understanding of the competitive market and service and solution providers 

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Q4. CSFs define what an organization should be good at. Which two options are characteristics of CSFs? (Choose two.) 

A. CSFs are quantitative in nature and focus stakeholder relationships 

B. CSFs describe an element that is needed by an organization or project to reach its goal 

C. CSFs help link business initiatives or processes with selling, designing, developing, and adopting solutions and services 

D. CSFs should receive special and continual attention from management in order to help the organization be effective 

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Q5. Cisco solutions and services are related to every kind of outcomes. What approach is frequently used to achieve business outcomes? 

A. Using Next Generation IT to increase service quality. Also, reducing risk, complexity and costs 

B. Refining, enriching or developing & enabling new business processes, new markets, and customer interactions 

C. Taking advantage of new technology to increase business relevance 

D. Improving agility & ability to create or deploy high quality, differentiated, innovative services for end users 

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Q6. What should sales professionals do to ensure that business outcomes support what the customer brings to the market? 

A. Make a list of the CSFs and KPIs of the organization. 

B. Interview the different stakeholders and confirm with them. 

C. Understand the customer's services portfolio. 

D. Understand the customer's value proposition. 

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Q7. Which two options are the types of costs the sales professionals should consider with the customer, in helping to position technical support and cloud based services? (Choose two.) 

A. Operational costs 

B. Real costs 

C. Hidden costs 

D. Recurring costs 

E. Perceived costs 

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Q8. What are the phases of the Seven Elements framework? 

A. Prepare, Plan, Design, Implement, Operate, Optimize. 

B. Past, Present, Future. 

C. Previous, Present, Posterior. 

D. Before, In Between, After. 

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Q9. Which consumption model provides the organization with an agreed-upon number of authorized users? 

A. Per-seat licensing 

B. Concurrent-use licensing 

C. Volume licensing 

D. Pay As You Go 

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Q10. Which two benefits does IT as a Service provide to the customer? (Choose two.) 

A. Reduced OPEX. 

B. Reduced CAPEX. 

C. Reduced ROI. 

D. Reduced TCO. 

E. Reduced Chargeback. 

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