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Q1. An engineer has deployed IM-user-only mode for the IM and Presence Service. Which two features will be available? (Choose two.) 

A. third-party XMPP clients are not supported 

B. IM and Presence support without Cisco Unified Communications Manager 

C. audio/video calling 

D. Cisco Unity voicemail retrieval via SMTP 

E. XMPP federation capabilities 

Answer: B,E 

Q2. Which three network elements are crucial when deploying VoIP devices? (Choose three.) 

A. Round-trip time 

B. QoS markings 

C. Bandwidth 

D. Ethernet 

E. Fibre 

F. Token ring 

Answer: A,B,C 

Q3. Which menu does a voice engineer use to create a phone user account in the Cisco Unified CME GUI? 

A. Configure 

B. Voicemail 

C. Administration 

D. Reports 

Answer:

Q4. The IP phone of user A is registered with Cisco Unified Communications Manager subscriber1 while the IP phone of user B is registered with subscriber2. User A is speaking to user B on an active call. A junior network engineer mistakenly reboots subscriber1. 

What effect does this have on the call? 

A. User A can hear B, but B cannot hear A. 

B. User A cannot hear B, but B can hear A. 

C. This action drops the call. 

D. This action does not affect the call. 

E. The call remains active, but quality may suffer. 

Answer:

Q5. A network engineer receives a report about poor quality on an active call between the IP phone of user A over the WAN to the IP phone of user B. Using web access to the phone, the network engineer remotely checks call statistics such as jitter, network delay, and packet loss. Calculated packet loss is 3%, average jitter is 20 ms, network delay is 1 ms, and conceal seconds is 7. 

What is the most likely problem with this call? 

A. Calculated packet loss is too high. 

B. Average jitter is too high. 

C. Network delay is too high. 

D. Conceal seconds are too high. 

Answer:

Q6. Which Cisco Unified CME GUI menu option is used to navigate to the screen used to add or change a user name or password using the Cisco Unified CME GUI interface? 

A. Administration > Update System Info 

B. Configure > System Parameters 

C. Configure > Phones 

D. Configure > Extensions 

Answer: C

Q7. An administrator wants to add and configure an ephone-dn via the Cisco Unified Communications Manager Express web GUI. Which feature must be defined under telephony service configuration? 

A. auto-reg-ephone 

B. auto-reg-dn 

C. max-ephones 

D. max-dn 

E. dn-webedit 

Answer:

Q8. Which two options are configured on the directory number configuration page within Cisco Unified Communications Manager Administrator? (Choose two.) 

A. partition 

B. MAC address 

C. auto answer 

D. softkey template 

E. common device configuration 

F. max calls 

Answer: A,F 

Q9. Many users report that there is a delay in receiving MWI notifications for voicemails. Which two issues can cause this problem? (Choose two.) 

A. The Connection Notifier service has been stopped. 

B. Voicemail ports are not configured for MWI requests. 

C. The MWI functionality for the port groups has been disabled. 

D. Not enough MWI assigned ports are available. 

E. MWIs are in the process of synchronizing with the phone system. 

Answer: D,E 

Q10. Users report volume issues with recordings in Cisco Unity Connection. Which feature can be disabled to prohibit automatic volume adjustments to recordings? 

A. AGC 

B. Noise Reduction 

C. Audio Normalization 

D. VAD 

Answer: