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Q1. Which two arepotentialbenefits to the CIO for realizing business outcomes? (Choose two.)

A. Making technology more relevant to the needs of the business

B. Increased service automation

C. Greater agility to support changing business requirements

D. Greater use of managed services

E. Reduced total cost of ownership

Answer: E

Q2. What should you do in identifying solutions that fulfill the capability needs of the customer?

A. First, look at the features available and then identify whether these exist in an available solution.

B. First, identify the relevant Cisco architectures and potential solutions. Next, move on to features.

C. Include only those offerings which the customer has requested information on in the past.

D. Place the most attention on new ideas or needs which have recently come up in project brainstorming sessions.

Answer: B

Q3. Which two options are strategies for maximizing benefits realization for customer outcomes? (Choose two.)

A. Run multiple pilot programs to gain valuable user feedback.

B. Ensure that all risks are mitigated.

C. Ensure that the customer approves of key performance indicators.

D. Work alongside the customer to provide a high-quality user adoption plan.

Answer: A

Q4. Which option is a business consideration when determining an organizational change and adoption plan?

A. IT skills and resources

B. Outcomes realization

C. Responsibilities for managing technology

D. Managing cloud based solutions

Answer: B

Q5. Who are recommended as good sources to provide requirements in a customer engagement?

A. Individuals who have purchased services from the customer

B. Subject experts from the company's strategy organization

C. Consultants who did projects for the customer organization 3 years ago

D. 3rd party staffing specialists / recruiters hired by the customer to fill positions during a busy work season

Answer: B

Q6. Which two are elements of a business case? (Choose two.)

A. Assumptions

B. Estimated Benefits

C. Roll out schedule

D. Product feature list

Answer: A,B

Q7. How does a business outcomes-led approach help to ensure the relevance of Cisco and Partner solutions and services?

A. By focusing on features rather than on business relevance, advantages or benefits.

B. By focusing on business relevance rather than on features, advantages or benefits.

C. By focusing on advantages rather than on features, business relevance or benefits.

D. By focusing on benefits rather than on features, advantages or business relevance.

Answer: B

Q8. Which tool can be used to help monitor progress against stated targets?

A. Fishbone analysis

B. KPI heat map

C. Outcome process matrix

D. Power/Influence matrix

Answer: C

Q9. Which two options are categories for risk? (Choose two.)

A. regulatory

B. financial

C. conditional

D. physical

Answer: B,C

Q10. How do technology capabilities relate to business capabilities?

A. Technology capabilities map to business capabilities using a technology mapping matrix.

B. Technology capabilities form one part of business capabilities, alongside people and process.

C. Technology capabilities form a subset of business capabilities.

D. A business capability defines how one technology capability relates to one or more business processes.

Answer: B