Replace Cisco 820-424 practice test

Q1. What should a business case executive summary contain?

A. Contractual terms of a maintenance agreement

B. Rationale for choosing a model of network hardware

C. Overall intent behind solutions and a statement of benefits and costs

D. Name of customer manager recommended to be accountable for delivering business case results

View Answer

Q2. Which two options are examples of external sources of information about a customer organization? (Choose two.)

A. An annual report and accounts on the customer's web site

B. An interview of the customer's CFO published on cfo.com

C. An internal briefing from your company's customer account manager

D. A Gartner Magic Quadrant for the customer's industry

E. A corporate organization chart provided by the customer's HR department

View Answer

Q3. Which two options are examples of benefits of conducting a pilot for a technology implementation? (Choose two.)

A. Reduces overall cost

B. Reduces risk

C. Helps to secure buy-in from business decision makers

D. Reduces time to deliver technology to customers

E. Reduces management time needed to implement the technology

View Answer

Q4. How does a business outcomes-led approach help to ensure the relevance of Cisco and Partner solutions and services?

A. By focusing on features rather than on business relevance, advantages or benefits.

B. By focusing on business relevance rather than on features, advantages or benefits.

C. By focusing on advantages rather than on features, business relevance or benefits.

D. By focusing on benefits rather than on features, advantages or business relevance.

View Answer

Q5. Which is the preferred aid to help you structure discovery meetings with customers?

A. IT cost analysis

B. Business case for the last two proposals

C. Strategic question Asking Framework

D. An article with a checklist showing advantages of your product vs. competitors

View Answer

Q6. How do technology capabilities relate to business capabilities?

A. Technology capabilities map to business capabilities using a technology mapping matrix.

B. Technology capabilities form one part of business capabilities, alongside people and process.

C. Technology capabilities form a subset of business capabilities.

D. A business capability defines how one technology capability relates to one or more business processes.

View Answer

Q7. Which option is a trend, driving the adoption of an outcome-based sales approach?

A. Customers have more purely technical problems than they have had previously

B. Customers want to focus less on business needs and more on business outcomes

C. Customers are more empowered and skeptical, changing the way they assess and purchase technology

D. The increase in major technology innovations has led to a more siloed approach to technology purchasing

View Answer

Q8. Who are recommended as good sources to provide requirements in a customer engagement?

A. Individuals who have purchased services from the customer

B. Subject experts from the company's strategy organization

C. Consultants who did projects for the customer organization 3 years ago

D. 3rd party staffing specialists / recruiters hired by the customer to fill positions during a busy work season

View Answer

Q9. What is an example of a financial benefit?

A. A result that is more important to Senior Executives than mid-level managers.

B. Estimates of value for which the customer finance executive has given you written evidence of agreement.

C. The highest priority impacts available to customers from implementing an IT solution.

D. Estimates of monetary value which the customer could realize after paying for the solution costs.

View Answer

Q10. Which option is an example of financial benefits resulting from a technology innovabon outcome?

A. increased customer-service satisfaction levels

B. increased revenues from e-commerce site

C. reduced time to deliver products to customers

D. reduced management time per server

View Answer