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Q1. Which option describes the recommended process for creating a risk mitigation plan?
A. Categorize, analyze and prioritize
B. Perceive, act, measure
C. Document, prioritize, review
D. Analyze, document, act
Answer: A
Q2. Which tool can be used to help monitor progress against stated targets?
A. Fishbone analysis
B. KPI heat map
C. Outcome process matrix
D. Power/Influence matrix
Answer: C
Q3. In which order should capability analysis be performed?
A. Business capabilities should always be analyzed first.
B. Technology capabilities should always be analyzed first.
C. Either technology or business capabilities can be analyzed first.
D. Technology and business capabilities should be analyzed simultaneously.
Answer: D
Q4. Which option is the name for the overall process of monitoring and managing projects to ensure success criteria are met?
A. Implementation plan
B. Governance
C. Lifecycle management
D. Maintenance and support
Answer: B
Q5. Which option describes a key performance indicator?
A. A measurement that shows whether the activity has achieved its core purpose
B. Any measurement taken for management reporting purposes
C. Performance estimates based upon historical data
D. Any measurement taken to determine a performance level
Answer: A
Q6. A value chain analysis places focus on which two main areas? (Choose two.)
A. Support processes
B. Primary activities
C. Financial liabilities
D. Ecosystem competitors
E. Impact of newest technology features
Answer: A,B
Q7. What is the benefit of turning a pain point into an opportunity?
A. Allows the customer to overcome a perceived issue with upside potential
B. Reduces IT costs to the business
C. Uses technology to raise efficiency
D. Raises IT spending and leads to higher return on investment
Answer: A
Q8. Assuming the customer is a retail store chain, which describes a business benefit from using technology?
A. A new video system with a strong track record for quality is implemented.
B. Store managers better understand their compensation plan, since wording is simpler.
C. Higher revenue per customer is possible, based on personalized tips being sent to shopper smartphones.
D. IT staff completes a performance management software tool upgrade on time.
Answer: C
Q9. Which is the recommended approach or activity for extending requirements analysis?
A. Communications planning
B. Business case development
C. Five whys technique
D. Personal elevator pitch
Answer: C
Q10. Which two items are described as part of a business scenario? (Choose two.)
A. A step-by-step description of a business event
B. A crisp description in business and architectural terms
C. Job history of key management personnel
D. Changes in technologies over the past year
Answer: A,B