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Q1. Which option is used to help mitigate implementation risks?

A. best of breed products

B. Cisco validated designs

C. reduced number of implementationphases

D. Cisco discounts and incentives

Answer: A

Q2. Which approach is recommended for gaining deeper insight into pain points raised by a

senior customer business leader?

A. Inform the customer of some statistics about their competitors, to get a reaction

B. Ask open ended questions about goals and impacts from challenges

C. Lead an exercise to define revenue the customer could gain from using remote experts on sales calls

D. Speak with peers of the customer leader, to find out whether this person has a reputation for making problems sound bigger than they really are

Answer: B

Q3. Which option provides best practice guidance for implementing a governance process for

technology implementation?

A. SWOT

B. TOGAF

C. ITIL

D. PMP

Answer: B

Q4. Which two options are categories for risk? (Choose two.)

A. regulatory

B. financial

C. conditional

D. physical

Answer: B,C

Q5. Which two options describe why is it important to develop a trust relationship with stakeholders? (Choose two).

A. In order for them to share relevant information with you

B. In order to make the sales process easier

C. In order to make them like you

D. In order for them to listen to your proposals

E. In order to maximize the revenue you can get from the relationship

Answer: A,D

Q6. Which statement about a "viewpoint" is true?

A. A viewpoint and statement of requirements are equivalent in accuracy

B. Viewpoints describe a stakeholder's preference and desired capability

C. Requirements can be met, while viewpoints reflect stretch goals that are more difficult to realize

D. For a viewpoint to be considered, you should confirm at least three stakeholders agree it is a top priority

Answer: B

Q7. What is a gap analysis used to identify?

A. Capabilities which the customer does not have today, but needs to fulfill business goals

B. A customer network's capacity difference vs. the highest possible with advanced technology

C. The number of connections that can be supported with the existing wireless infrastructure

D. The year-to-date over-run in a customer's IT actual spending vs. budget

Answer: A

Q8. Which two options are potential ways the business model canvas can help to identify new business opportunities for the customer? (Choose two.)

A. Allowing departments to think more holistically about their business B Focusing on product benefits rather than product features

B. Establishing a common language and understanding between different teams and departments

C. Explaining why Cisco is better than alternative vendors

Answer: A,C

Q9. Which three options describe qualities of business capabilities? (Choose three.)

A. Capabilities are the building blocks of the business

B. Capabilities represent stable business functions

C. Capabilities define business goals and objectives

D. Capabilities are unique and independent from each other

E. Capabilities provide an understanding of business risk

F. Capabilities can be used to determine performance targets

Answer: A,B,D

Q10. Which statement describes how a business capability analysis helps identify strategic technology capability gaps?

A. By providing a complete view of all technology required by the business

B. By uncovering new activities that the business needs to perform, from which new technology requirements can be determined

C. By uncovering Strategies that the business needs to fulfill in order to deliver on its vision and mission

D. By generating a series of logical building blocks

Answer: B