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Q1. Which two options show how regular post-implementation business reviews with the customer assist with governance best practice? (Choose two.)

A. by providing a forum for learning about new or changed business requirements

B. by providing a forum for selling additional products and services

C. by providing a way to regularly review actual performance against targets set and (if necessary) agree mitigating actions

D. by providing a way to develop and enhance the relationship with the customer's business and technical decision makers

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Q2. What is a business use case?

A. A high level process supporting a goal

B. A way of lowering costs

C. A roadmap to introduce new technology

D. A list of exceptions to be tested

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Q3. What is a viewpoint?

A. A perspective from which a view is taken

B. The beliefs and opinions of one or more stakeholders

C. A definition of a job role and how it is impacted by a technology implementation

D. The representation of a related set of concerns

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Q4. Which of the following can best help you establish credibility with a customer executive?

A. Ask informational questions about industry trends

B. Talk a lot about your product's new features

C. Describe the benefits of Cisco's approach to customer support

D. Demonstrate awareness and interest in learning more about the company's priorities and published financials

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Q5. Which three options are business benefits that may be realized from the implementation of business outcomes focused technology intervention? (Choose three.)

A. Reduced time to market for new products

B. Reduced number of servers required in the data

C. Reduced technology management overhead

D. Improved customer relationships

E. Improved communications between departments

F. An increase in the proportion of services delivered in the cloud

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Q6. Which option describes the second step of the outcome-based sales approach that Cisco uses?

A. Gather what you know about the customer.

B. Assemble your sales team arid determine your objectives.

C. Get a lead and find a customer who may be interested.

D. Meet with your customer to prioritize their business care-abouts.

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Q7. How can business capability increments lend structure to work packages and reduce risk?

A. By providing clarity on several aspects of activities required as part of the implementation

B. By communicating how IT features enable process improvement

C. By generally describing stretch goals for individuals

D. By decomposing activities into a consistent number of tasks, with the smallest scope

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Q8. Which two are elements of a business case? (Choose two.)

A. Assumptions

B. Estimated Benefits

C. Roll out schedule

D. Product feature list

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Q9. Which two reflect buy-in to an implementation approach? (Choose two.)

A. Customer commitment to move forward

B. Agreement on basics of solutions

C. The company was able to retire old equipment earlier than expected.

D. Selections identified for configuring components

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Q10. What two key factors should you consider when determining business objectives and desired outcomes? (Choose two.)

A. Business priorities and goals

B. Cisco architectures and smart solutions

C. Cisco validated designs

D. Critical success factors and key performance indicators

E. Cisco and partner professional services offerings

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