how many questions of 820-424 pdf?

Q1. Assuming the customer is a retail store chain, which describes a business benefit from using technology?

A. A new video system with a strong track record for quality is implemented.

B. Store managers better understand their compensation plan, since wording is simpler.

C. Higher revenue per customer is possible, based on personalized tips being sent to shopper smartphones.

D. IT staff completes a performance management software tool upgrade on time.

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Q2. Which statement describes how a business capability analysis helps identify strategic technology capability gaps?

A. By providing a complete view of all technology required by the business

B. By uncovering new activities that the business needs to perform, from which new technology requirements can be determined

C. By uncovering Strategies that the business needs to fulfill in order to deliver on its vision and mission

D. By generating a series of logical building blocks

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Q3. How can business capability increments lend structure to work packages and reduce risk?

A. By providing clarity on several aspects of activities required as part of the implementation

B. By communicating how IT features enable process improvement

C. By generally describing stretch goals for individuals

D. By decomposing activities into a consistent number of tasks, with the smallest scope

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Q4. Which option is used to help mitigate implementation risks?

A. best of breed products

B. Cisco validated designs

C. reduced number of implementationphases

D. Cisco discounts and incentives

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Q5. Which two options are reasons for positioning a solution component early on within an implementation roadmap? (Choose two.)

A. Difficult to implement

B. Generates cash quickly

C. Has few or no dependencies

D. Expensive to implement

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Q6. Which statement about a "viewpoint" is true?

A. A viewpoint and statement of requirements are equivalent in accuracy

B. Viewpoints describe a stakeholder's preference and desired capability

C. Requirements can be met, while viewpoints reflect stretch goals that are more difficult to realize

D. For a viewpoint to be considered, you should confirm at least three stakeholders agree it is a top priority

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Q7. Which is true regarding a first pass draft of the business case?

A. Include a baseline for major costs and benefits, as a starting point for deeper analysis

B. You should not include costs of services, because resources might not be available to deliver the project

C. Only start thinking about the first draft once you have a full picture of deployment and transition costs

D. Ask the customer to commit on a specific deployment schedule, so you can accurately identify the timing of rollout expenses

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Q8. Which two options are examples of financial benefits that might relate to a technology implementation? (Choose two.)

A. Increased customer service satisfaction levels.

B. Reduced travel costs for executives.

C. Increased revenues from e-commerce site.

D. Reduced time to deliver products to customers.

E. Reduced management time per server.

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Q9. Which of the following defines a critical success factor?

A. A component of a project that is necessary to achieve project success

B. A requirement set by technical decision makers for managing risk

C. A financial value that must be returned by a project

D. A measurement taken to identify project success

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Q10. Which is the Cisco recommended technique for verifying the 'as-is' state of the business?

A. Discussing the Business Model Canvas

B. Presenting the root cause analysis of a customer problem

C. Modeling high volume parts of the customer's business process

D. Using "The five whys" questioning approach

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