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Q1. Which option provides best practice guidance for implementing a governance process for
technology implementation?
A. SWOT
B. TOGAF
C. ITIL
D. PMP
Answer: B
Q2. Which three options are business benefits that may be realized from the implementation of business outcomes focused technology intervention? (Choose three.)
A. Reduced time to market for new products
B. Reduced number of servers required in the data
C. Reduced technology management overhead
D. Improved customer relationships
E. Improved communications between departments
F. An increase in the proportion of services delivered in the cloud
Answer: A,D,E
Q3. Which two options are examples of external sources of information about a customer organization? (Choose two.)
A. An annual report and accounts on the customer's web site
B. An interview of the customer's CFO published on cfo.com
C. An internal briefing from your company's customer account manager
D. A Gartner Magic Quadrant for the customer's industry
E. A corporate organization chart provided by the customer's HR department
Answer: B,D
Q4. What two factors could influence the duration of a transition? (Choose two.)
A. Budget cycle and funding
B. Capability complexity
C. The # days it takes to deliver a proposal for a briefing on advanced technology
D. Availability of IT resources for backup and recovery
Answer: A,B
Q5. Which option is an example of financial benefits resulting from a technology innovabon outcome?
A. increased customer-service satisfaction levels
B. increased revenues from e-commerce site
C. reduced time to deliver products to customers
D. reduced management time per server
Answer: B
Q6. Which is true regarding mapping solutions and capabilities?
A. You should prioritize those capabilities for which Cisco has the biggest competitive advantage over other IT firms.
B. You should focus your time and the customer's attention on a few capabilities that make a strong impact.
C. You should ask the customer's IT leader to identify which capabilities they need more details about in order to plan installation activities.
D. You should allocate your project efforts so you can promote the highest number of solution features in a recommendation to the customer.
Answer: B
Q7. Which is the recommended approach or activity for extending requirements analysis?
A. Communications planning
B. Business case development
C. Five whys technique
D. Personal elevator pitch
Answer: C
Q8. When using the Business Model Canvas, which two options would justify dividing customers into multiple customer segments? (Choose two.)
A. They purchase online or in-store
B. They are reached through different distribution channels
C. They use CAPEX or OPEX models for financing their purchases
D. They are willing to pay for different aspects of the offer
E. They require different levels of customer service
Answer: B,D
Q9. Which approach is recommended for gaining deeper insight into pain points raised by a
senior customer business leader?
A. Inform the customer of some statistics about their competitors, to get a reaction
B. Ask open ended questions about goals and impacts from challenges
C. Lead an exercise to define revenue the customer could gain from using remote experts on sales calls
D. Speak with peers of the customer leader, to find out whether this person has a reputation for making problems sound bigger than they really are
Answer: B
Q10. Which two should be included in a "target state implementation approach"? (Choose two.)
A. Assumptions
B. Project leader name
C. Potential risks
D. Financing terms
Answer: A,C